Team Leader - Guest Relations - Jumeirah Al Naseem

Jumeirah; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

Join a leading luxury hospitality brand as a Team Leader in Guest Relations at Jumeirah Al Naseem. You will oversee workflow, manage VIP arrivals, and ensure exceptional guest experiences. The role requires strong organizational skills and at least 2 years of experience in a 5-star hotel. Enjoy a competitive tax-free salary and various employee benefits, including accommodation and flights home.

Benefits

F&B benefits

Reduced hotel rates globally

Comprehensive health and leave packages

Life insurance

Incentives

Qualifications

• At least 2 years of Guest Relations experience in a 5-star hotel.
• Fluency in English and one additional language such as Russian or a European language.

Responsibilities

• Organizing workflow and delegating tasks for Guest Relations Executives.
• Preparing VIP arrivals and coordinating special requests.
• Handling guest emails, check-ins, and concierge duties.

Skills

Guest Relations

Organizational Skills

Attention to Detail

Fluency in English

Tools

Microsoft Office

Opera PMS

HotSoS

Sevenrooms

Job description

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe, and Asia. Since 1999, Jumeirah has been renowned for its iconic properties like the Jumeirah Burj Al Arab and its distinguished beachfront resorts, city hotels, and luxury residences worldwide. The brand is known for warm, generous service and creating distinctive experiences for guests.

Madinat Jumeirah, Jumeirah’s mega-resort, features four ultra-luxurious hotels—Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina Al Salam, and Jumeirah Dar Al Masyaf—within 3 km of waterways connected by traditional abras. The resort offers 2 km of pristine beach, Talise Spa, state-of-the-art fitness facilities, and exclusive accommodations including penthouses, suites, and private summerhouses. It also hosts over 50 restaurants and bars, a traditional souk with boutique brands, and luxury shopping outlets.

About the Job:

An exciting opportunity has arisen for a Team Leader to join the Guest Relations team at Jumeirah Al Naseem. The main duties include:

1. Organizing workflow and delegating tasks for BOH and FOH Guest Relations Executives, ensuring timely completion.
2. Preparing VIP arrivals and coordinating special requests with the Guest Relations Manager, including VIP amenities.
3. Inspecting VIP rooms and conducting curbside check-ins and in-room check-outs.
4. Handling guest emails, E-Butler requests, and assisting with check-ins, check-outs, and concierge duties.
5. Maintaining guest profiles, providing hotel tours, and managing lobby coverage.
6. Conducting courtesy calls and ensuring smooth communication with guests.

About You:

The ideal candidate will have:

• At least 2 years of Guest Relations experience in a 5-star hotel.
• Strong knowledge of Microsoft Office, Opera PMS (Cloud), HotSoS, and Sevenrooms.
• Fluency in English and one additional language such as Russian or a European language.
• Attention to detail and excellent organizational skills to handle multiple responsibilities.

Benefits:

We offer a competitive tax-free salary paid in AED, along with F&B benefits, reduced hotel rates globally, comprehensive health and leave packages, flights home, accommodation, life insurance, incentives, and other employee benefits—making this an attractive career opportunity with one of the most luxurious brands in hospitality.