IT Executive|General IT (VUQ)

SupportFinity™; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player is seeking a dedicated professional to enhance guest experiences through innovative hospitality applications. In this dynamic role, you will manage multiple projects, ensuring seamless implementation and support of guest-facing applications. Your ability to translate technical details into user-friendly language will be crucial as you collaborate with various stakeholders to deliver exceptional service. Join a team that values customer focus, ownership, and speed, and be part of a forward-thinking environment that challenges the status quo. If you're ready to make a significant impact in the hospitality sector, this opportunity is for you.

Qualifications

• Experience in handling hospitality application implementation projects.
• Ability to communicate technical information in a non-technical language.

Responsibilities

• Manage and support hospitality applications to ensure reliability.
• Provide second level support for specific applications.

Skills

Project Management

Technical Communication

Problem Solving

Workload Management

Education

Three-year college diploma or university degree in computer systems design or computer science

4 years equivalent work experience in Hospitality applications

Tools

Hospitality Applications

Reporting Tools

Job description

ABOUT THE FUNCTION

This function is to ensure exceptional Guest Experiences in a highly empowered environment. Represent our brand throughout the Guest journey, to deliver a flawless stay experience. Ensure that each guest becomes a happy fan of our Rooms & other facilities, by delighting them from Check in until Check out.

WHAT YOU WILL NEED TO SUCCEED

1. Three-year college diploma or university degree in computer systems design or computer science, and/or 4 years equivalent work experience in Hospitality applications.
2. Experience in handling hospitality application implementation projects.
3. Be able to manage your own workload while working on multiple projects with multiple priorities where priorities and circumstances often change.
4. The ability to communicate technical information in a non-technical language to users.
5. To specify, implement, install and configure new front of the house guest facing hospitality applications assigned to analyst’s specialty area and ensure that the product meets the needs of the business, liaising with the IT Applications Manager, Project Manager and vendors where necessary.
6. To provide on-going technical maintenance and usage support of assigned Hospitality applications in order to maintain their reliability and business benefits and liaise with vendors for support escalations.
7. To provide additional functionality to the business by using the appropriate tool sets to enhance hospitality applications and develop reports, workflows, enhance features to maximise the business ROI, ensure the efficiency of service and provide enhanced services to associates/ambassadors.
8. To provide second level support for specific applications hosted at business unit level.
9. To analyse, define and implement interfaces between hospitality applications to provide integrated solutions.
10. To identify, diagnose and rectify any number of problems affecting hospitality applications, which may emanate from software, hardware or the operating systems, in such a way that ensures minimum down time to the user whilst maintaining the integrity of the data.

At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.

Customer Focus
Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.

Ownership Mindset
No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.

Fast Paced
Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.

Talent and Tenacity
Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.

We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.