Reservation & Ticketing Executive - Sharjah (Arab Female from Airline)

Confidential Company; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player is seeking a Reservation & Ticketing Executive to provide exceptional service in managing flight bookings and inquiries. This role involves processing reservations, handling cancellations, and ensuring compliance with aviation regulations. The ideal candidate will have a strong background in the airline industry, excellent communication skills in Arabic and English, and a commitment to delivering outstanding customer service. Join a dynamic team where your expertise will contribute to creating seamless travel experiences for customers. If you're passionate about travel and customer satisfaction, this opportunity is perfect for you.

Qualifications

• 2+ years of experience in reservation and ticketing within the airline industry.
• Proficiency in airline reservation systems and strong communication skills.

Responsibilities

• Manage customer inquiries regarding flight bookings and cancellations.
• Process reservations and ticketing requests accurately and efficiently.
• Coordinate with departments to resolve booking issues and enhance customer experience.

Skills

Fluency in Arabic

Fluency in English

Analytical skills

Communication skills

Customer service

Cultural sensitivity

Ability to work under pressure

Education

Bachelor's degree in Travel and Tourism

Tools

Amadeus

Sabre

Microsoft Office Suite

CRM tools

Job description

Reservation & Ticketing Executive - Sharjah (Arab Female from Airline)

• Manage customer inquiries regarding flight bookings, cancellations, and modifications with precision and efficiency.
• Manage and respond to customer inquiries regarding flight availability, ticket pricing, and travel itineraries, ensuring a high level of customer service.
• Process reservations and ticketing requests accurately and efficiently, utilizing airline reservation systems and adhering to company policies.
• Handle changes, cancellations, and refunds with precision, providing customers with clear information on policies and procedures.
• Coordinate with internal departments and external stakeholders to resolve booking issues, ensuring a smooth travel experience for customers.
• Maintain up-to-date knowledge of airline routes, fares, and promotions to provide informed recommendations to travelers.
• Assist customers in selecting the best travel options, including connecting flights, special services, and additional amenities.
• Generate, analyze, and report on booking trends and customer feedback to identify areas for improvement in service delivery.
• Ensure compliance with aviation regulations and company standards in all reservation and ticketing processes.
• Provide training and support to new team members, sharing best practices and operational insights.
• Participate in ongoing professional development to stay current with industry trends and technological advancements.
• Coordinate with airline partners and internal teams to ensure seamless ticketing processes and resolve discrepancies.
• Handle complex reservation systems to provide accurate fare quotes and booking options tailored to client needs.
• Maintain up-to-date knowledge of airline policies, fares, and promotions to effectively advise customers.
• Generate and issue electronic tickets and invoices promptly, ensuring compliance with company standards.
• Assist in managing group bookings and special requests for clients, ensuring personalized service.
• Utilize CRM tools to track customer interactions and enhance the overall customer experience.
• Monitor and report on booking trends and customer feedback to improve service delivery.
• Train and mentor junior staff on ticketing systems and customer service best practices.
• Collaborate with the sales team to support promotional campaigns and drive ticket sales.

Desired Candidate Profile

• Bachelor's degree in Travel and Tourism or a related field is preferred.
• Minimum of 2 years of experience in a reservation and ticketing role within the airline industry.
• Fluency in Arabic and English is essential; knowledge of additional languages is a plus.
• Proficiency in airline reservation systems (e.g., Amadeus, Sabre) and Microsoft Office Suite.
• Strong analytical skills to interpret data and identify booking trends for better service delivery.
• Excellent communication and interpersonal skills to interact effectively with diverse customers.
• Ability to work under pressure and manage multiple tasks in a fast-paced environment.
• Detail-oriented with a strong focus on accuracy in ticketing and reservations.
• Cultural sensitivity and understanding of regional travel preferences and requirements.
• A positive attitude and a commitment to delivering exceptional customer service.
• IATA certification or equivalent is highly desirable.
• Female candidates from the UAE or nearby regions preferred to align with local hiring practices.