Operations Manager

Aurem; Abu Dhabi; Remote; AED 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as an Operations Manager, where you will play a crucial role in developing customer operations. This position offers the chance to implement innovative solutions, optimize processes, and engage with senior stakeholders in the fintech space. Enjoy the flexibility of a remote-first environment while contributing to meaningful projects that directly impact the company's growth. If you are passionate about building operational excellence and thrive in a dynamic setting, this opportunity is perfect for you.

Benefits

Unlimited PTO

Remote-first work setup

Flexibility in working hours

International team collaboration

Qualifications

• 3+ years of experience in operations or customer experience.
• Strong process and detail orientation with excellent communication skills.

Responsibilities

• Manage and optimize day-to-day operational processes across compliance and support.
• Interact with senior stakeholders ensuring professionalism and clarity.

Skills

Operations Management

Customer Experience

Stakeholder Engagement

Process Optimization

Communication Skills

Detail Orientation

Fintech Knowledge

Job description

Intelligent retirement and wealth technology.

ABOUT US

Aurem is the intelligent operating system for retirement and wealth.

We’re looking for several Operations Managers to further develop our customer operations function.

YOUR MISSION

As a passionate and detail-oriented operator you will help build and scale the backbone of our operational functions across compliance, support, and payments. This is an opportunity to build new things, own meaningful projects from start to finish, and have a direct impact on how Aurem operates and grows.

WHAT YOU’LL DO

• Champion a philosophy of automation-first—identifying and implementing AI or tooling-based solutions
• Execute and optimize day-to-day operational processes across compliance, support, and payments
• Manage routine, and ad-hoc tasks—anything from onboarding flows to internal process audits
• Cross business collaboration to build and implement scalable workflows
• Respond to internal and external customer issues with empathy, accuracy, and speed
• Maintain high-quality documentation of operational policies and knowledge bases
• Participate in strategic initiatives to optimize Aurem’s operations and customer experience
• Interact directly with senior stakeholders at banks and financial institutions, ensuring professionalism, clarity, and reliability in delivery

WHAT WE’RE LOOKING FOR

• 3+ years of experience in operations, customer experience, tech, or finance (ideally in a startup or fast-paced environment)
• Experience engaging with senior stakeholders and institutional partners
• Ability to shift seamlessly between tactical execution and high-level strategy
• Strong process and detail orientation
• Excellent written and verbal communication skills
• A clear and opinionated understanding of what great customer experience is
• Passion for fintech, startup life, and building something from the ground up
• Comfortable working remotely and independently, with a bias toward action
• Able to work core UAE business hours regardless of location

BONUS POINT

WHAT WE OFFER

• Remote-first (Abu Dhabi or London office available)
• Unlimited PTO
• Be part of a mission-driven company creating meaningful impact in financial services globally
• Work with a high-caliber, international team
• Enjoy flexibility through our remote-first setup
• The opportunity to influence how the company scales from an early stage