Head Waiter / Supervisor

Black Pearl Consult; Abu Dhabi; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Head Waiter / Supervisor to lead a service team and ensure an exceptional dining experience for guests. This role requires a strong hospitality background and a passion for service leadership. The ideal candidate will supervise operations, support waitstaff, and maintain high service standards while upholding hygiene and safety protocols. If you thrive in a fast-paced environment and have a customer-focused mindset, this opportunity is perfect for you.

Qualifications

• 3-5 years of experience in a supervisory role in hospitality.
• Strong leadership and communication skills are essential.

Responsibilities

• Supervise daily front-of-house operations during service hours.
• Lead and support waitstaff to ensure smooth coordination.

Skills

Leadership

Customer Service

Communication

Multitasking

Education

Diploma in Hospitality

Certificate in Tourism

Job description

We are looking for a Head Waiter / Supervisor who can lead a service team with confidence and ensure guests receive an exceptional dining experience. If you have a strong hospitality background and a passion for service leadership, this is the role for you.

Key Responsibilities :

1. Supervise daily front-of-house operations during service hours.
2. Lead and support the waitstaff, ensuring smooth coordination and teamwork.
3. Greet and assist guests with professionalism and warmth.
4. Handle guest feedback and resolve service issues promptly.
5. Ensure proper table settings, cleanliness, and adherence to service standards.
6. Assist in training new staff and conducting performance check-ins.
7. Collaborate with kitchen and management teams to ensure seamless operations.
8. Uphold hygiene, safety, and service protocols.

Requirements

• Minimum 3–5 years of experience in a supervisory or head waiter role in a restaurant or hospitality setting.
• Diploma or certificate in Hospitality, Tourism, or a related field preferred.
• Strong leadership and communication skills.
• Excellent knowledge of customer service techniques and dining etiquette.
• Fluent in English; other languages are a plus.
• Energetic, reliable, and customer-focused mindset.
• Ability to multitask and remain calm under pressure.

To view other vacancies, please check our website (www.blackpearlconsult.com) and follow us on our social media accounts - LinkedIn / Facebook / Twitter / Instagram.

Disclaimer : Black Pearl will never ask for money or any form to charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl, please call our office at [phone] or drop us a message on our website - www.blackpearlconsult.com.