Senior Sales Support Assistant

The Emirates Group; United Arab Emirates; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading travel services provider in the UAE is seeking a Senior Sales Support Assistant. The role involves providing exceptional customer service, supporting sales initiatives, and ensuring effective communication of product information. Ideal candidates will have experience in customer relations and knowledge of fare construction and ticketing systems. Join a dynamic team dedicated to delivering top-notch travel services.

Qualifications

• 3+ years of experience in Customer Service/Customer Relations.
• Basic fares and ticketing qualification from a recognised institute or airline.

Responsibilities

• Provide high level of customer service to travel trade and airline customers.
• Visit clients with sales team to provide product information.
• Liaise with sales team to execute marketing and sales strategies.

Skills

Customer Service

Customer Relations

Knowledge of World Geography

Communication

Education

10 years of schooling or equivalent

Tools

Computerised Reservation Systems

MS Office

Galileo

Sabre

Job description

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

dnata Travel Group, represents the travel division of dnata, one of the world s largest air and travel services providers. Consisting of more than 20 leading international travel brands, we are proud to serve our global customer base as a leading, award-winning travel services provider.

As a Senior Sales Support Assistant, you will communicate product information, provide a high level of customer service to the travel trade and airline customers, and to provide relevant reports, thereby contributing to the team's delivery of set targets and annual business objectives.


In this role, you will:

• Visit clients, along with the sales team, and jointly provide information on new products and answer product related queries.
• Ensure that the queries raised are addressed and timely feedback is given to clients, and highlight any required corrective action to the sales team.
• Establish direct contact with key personal in all agencies and accounts handled by the sales executives and network effectively to promote and offer services of the airline.
• Liaise with the sales team in order to execute agreed marketing and sales strategies and assist with organising trade events.
• Communicate information on products, using agreed communication methods, including information on airline frequent flyer programs, to build and retain brand loyalty.
• Consolidate and analyse market and competitive intelligence obtained through various sources, and report back to the Sales team on the findings.
• Liaise with the relevant managers within dnata and the airline to obtain pricing approvals, handle group movements, fare, Global Distribution System and system updates. Organize the required training and system accesses.
• Provide timely reports and analysis as required, to support the department business plan.
• Perform relevant administrative duties to support the team.

DTG Market Management Specific:

• Work with Market Managers / Executive and loaders to ensure all products are loaded in a proper and timely manner in accordance with best practice and business needs, ensuring systems are regularly checked to maintain rate integrity and continuity of supply and monitor loading progress from Tracker bearing in mind commercial needs.
• Co-ordinate the storing of all legal documents in CMS with the Market Executives.
  
• Run and check reports to maintain availability of stock and identify regular Stop sales offenders to the relevant Market Managers.
• Ensuring content (room type, occupancy, descriptions, board types etc.) is up to date and accurate.
• Support Market Managers / Executives in procuring the best rate & allocation practice in all areas of responsibility ensuring we receive the most competitive deals in the marketplace.
• Ensure errata are issued as appropriate for all changes and building work etc, ensuring appropriate action is taken to advise clients, both current and potential, in accordance with legislation.
• Maintain records of brochure contribution & overrides ensuring agreements are issued and returned.

To be considered for the role, you must meet the below requirements:

• 10 years of schooling or equivalent and 3+ years of experience in Customer Service/Customer Relations.
• Preferable work experience in an Airline or Travel Agency Skills.
• Basic fares and ticketing qualification from a recognised institute or airline.
• Knowledge of fare construction and ticketing with an understanding of Computerised Reservation Systems (CRS)/MARS/Galileo/Sabre.
• Knowledge of MS Office packages.
• Knowledge of world geography.

Safety Sensitive Role: No

Leadership Role: No

Company Industry

• Airlines
• Aviation

Department / Functional Area

• Business Development

Keywords

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