Cluster Manager

Beside Group; United Arab Emirates; On-site; AED 120,000 - 160,000; Full time

Job summary

A leading retail chain in the Middle East is seeking a Cluster Manager to oversee store operations, ensure KPIs are met, and drive sales. The ideal candidate will have extensive retail experience and strong leadership skills. Responsibilities include managing team performance, stock control, and training staff. This role requires fluency in English and knowledge of local retail dynamics.

Qualifications

• Minimum 4 years in fashion retail, 3 years at managerial level.
• Local retail experience mandatory.
• Fluent in English, written and spoken.

Responsibilities

• Ensure stores meet KPIs and company standards.
• Support revenue maximization and sales growth.
• Conduct HR-related deliverables and staff training.

Skills

Team Management

Customer Service

Sales

Product Knowledge

Tools

MS Office

Job description

Beside Group is one of the biggest Retail chains in the Middle East. We have a strong family taking care of Premium brands like Diesel, Fred Perry, Pinko, Scotch & Soda, Puma, Geox, Longchamp and Aape.

Our success is powered by our people. Our culture is what makes Beside a fun and rewarding place to work. We encourage our employees to act like entrepreneurs and we are always seeking new ways to amaze the customer.

Cluster Manager

The purpose of this role is to ensure that the stores operate at the optimum level in terms of Team Management, Product, Service and Organizational Policies & Procedures in order to achieve set sales targets and improve profitability.

Responsibilities:

• Responsible for ensuring that stores and store staff are meeting KPIs and standard operating procedures in order to maintain store and company standards and achieve set targets.
• Support stores in maximizing revenue, driving sales and increasing sell thru, in order to meet the monthly, seasonal and annual objectives.
• Facilitate the AM in controlling stock losses and reducing controllable expenses in order to meet the company standards.
• Monitor the sales performance /KPI'S on daily basis
• Plan day to day tasks with store team to achieve stores target
• Ensure effective stock management and implement loss prevention measures to safeguard company assets.
• Maintain knowledge of and adhere to financial procedures, including deposits, daily banking, and cash handover processes.
• Facilitate the AM in managing, developing and leading the store staff in order to ensure a fully motivated, engaged and knowledgeable workforce.
• Facilitate and deliver regular training to store teams not limited to; customer service, selling skills, product knowledge, KPI's, policies & procedures, etc.
• Identify, train and develop team members for succession into managerial roles.
• Conducting HR-related deliverables like appraisals, investigating disciplinary issues, issuing of warnings, etc. in conjunction with the AM and HR to satisfy the HR/legal requirements.

Qualification:

• Minimum 4 years within fashion retail, out of which 3 years should be at a store managerial level.
• Local retail experience mandatory.
• Fluent English, written and spoken.
• Working knowledge of MS Office.
• Knowledge of the local culture and sensitivities.
• Knowledge of the market in terms of changes in fashion trends, competition etc.