HR Nationalisation & Diversity Manager

Strategy:
- Develop, implement and monitor Nationalization Roadmap, in line with HR and business strategies.
- Support HRBPs in implementation of Nationalization Strategy.
- Work with external consultants to implement Nationalization modules to a high standard in line with Strategy.

Communication:
- Develop and implement communication plan for Nationalization Strategy and Roadmap.
- Manage and participate in events and workshops related to Nationalization, including leading Nationalization employment career fairs.
- Advocate and promote Nationalization initiatives concepts across the business.

Reporting and metrics:
- Establish and track metrics to evaluate the effectiveness of Nationalization initiatives.
- Maintain an active database on Nationalization for all Middle East countries within which Serco operates.
- Prepare quarterly and annual reports on Nationalization, objective achievement, issues.
- Prepare and monitor the Nationalization Budget to ensure effective utilization.

Continuous improvement:
- Benchmark Serco's Nationalization policies; ensure these are maintained as per regulatory requirements and market best practices.
- Identify and introduce practices / initiatives that will help attract National talent into Serco.
- Identify, recommend and implement process / procedure improvements and innovations in relation to recruiting, retaining, and recognizing Nationals.
- Facilitate the development of appropriate strategies and procedures for the National Development program.
- Support the identification of the training and development needs for National employees.

DIVERSITY:
- Develop, implement and monitor SME's Diversity Plan in line with AMEAA Diversity approach.
- Prepare quarterly and annual reports on Diversity, including objective achievement, issues etc.
- Identify, recommend and implement process / program improvements and innovations in relation to Diversity.
- Advocate.

Demonstrated Knowledge, Skills and Experience Required:

Typical background:
- 5+ years' experience in delivering best practice Nationalization plans and initiatives within large, complex organizations.
- Exposure to Diversity concepts, plans and initiatives.
- Bachelor or post-graduate qualifications in Human Resources related discipline.

Experience and skills:
- Implementation of successful Nationalization related initiatives.
- HR related project management experience.
- Ability to manage and deliver multiple projects / initiatives at the same time.
- Structured, planned approach to all aspects of work.
- Exceptional planning and time management skills.
- Outstanding verbal communication and presentation skills in both English and Arabic.
- Outstanding written communication skills; including email communication, report writing, presentations, in both English and Arabic.
- Influencing without authority.
- Ability to deal effectively with colleagues at all levels.
- High level of interpersonal awareness.
- Understanding of data and ability to quickly interpret and analyze it.
- Ability to take initiative, self-manage and escalate appropriately.
- Resilience in dealing with change, ambiguity and challenges.

About The Company:
Serco improves the quality and efficiency of essential services that matter to millions of people around the world.

The work we do for national and local governments involves us in the most important areas of public service, including health, education, transport, science and defence.

Our private sector customers are industry-leading organisations in a wide variety of markets.

We have nearly 50 years' experience of helping our customers achieve their goals. Many want us to improve their productivity and service quality. Others need us to support their rapid growth. Government customers face crucial issues such as economic development, congestion, security and climate change. They value the innovation and passion we bring to these challenges, and the collaborative, flexible and imaginative way we work.