Franchise Supply Officer

Previous Guest Relations experience in a luxury service environment.

Responsibilities

• Well spoken and attention to highest grooming standards.
• English and other European languages are an advantage.
• Strong skills in using Microsoft Office and other systems (Outlook, Word, PowerPoint, Excel, Opera PMS, Messagebox, Anantara App).
• Required to work independently.
• Able to balance workload between administrative tasks and guest interaction on a luxury level (e.g. pre-arrival arrangements and guest communication, arrival amenity preparation, coordinating special occasion experiences, receiving guest feedback through direct contact and courtesy calls, and more).
• Reporting to a Guest Experience Manager and working closely with Butlers.
• Able to support Reception tasks when needed.

Qualifications

• College diploma in hotel management or related field.
• Previous experience in Front Office or Guest Services.
• Luxury hotel experience is a must.
• Experience with Front Office Systems.
• Must be fluent in written and spoken English and Chinese.

Additional Information

Relocate to remote area.