Hostes

Accor Group; Abu Dhabi; On-site; AED 30,000 - 40,000; Full time

Job summary

A leading company in the hospitality sector is seeking a polished Hostess for their restaurant in Abu Dhabi. The role involves welcoming guests, managing reservations, and ensuring an excellent dining experience. Candidates should have strong communication skills and prior experience in a guest-facing role. This position offers a dynamic environment where customer service is paramount.

Qualifications

• 1-2 years in a guest-facing role, preferably in an upscale restaurant or hotel.
• Excellent verbal and written communication skills in English.

Responsibilities

• Welcome guests warmly and manage reservations with full documentation.
• Ensure proper table allocation and maintain host desk coverage.

Skills

Communication

Organizational Skills

Customer Service

Problem Solving

Education

High School Diploma

Tools

Reservation Software

POS Systems

Job description

Hostess Novotel & Ibis Abu Dhabi Gate
What Does a Hostess Do in a Hotel Restaurant in Abu Dhabi?
Novotel & Ibis Abu Dhabi Gate is seeking a polished and engaging Hostess to welcome guests with warmth and professionalism. This frontline hospitality role is key in ensuring an excellent dining experience for guests at our hotel restaurants and lounges.
Job Location: Abu Dhabi, United Arab Emirates
Industry: Hospitality
Function: Food & Beverage / Guest Relations
Salary: Negotiable
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
What Are the Key Responsibilities?
- Welcome guests warmly and maintain a friendly, courteous manner at all times
- Manage reservations with full documentation including time, date, number of guests, contact info, and room numbers
- Ensure proper table allocation and seating based on reservations and walk-in traffic
- Maintain host desk coverage at all times to avoid unattended guest arrival
- Answer incoming phone calls promptly and professionally, ideally within two rings
- Adhere to hotel policies, including door rules and age-related entry restrictions as per licensing requirements
- Ensure fair and balanced seating for all service team members
- Provide prompt solutions to guest concerns or inquiries
- Assist with special projects and support the Food & Beverage team as needed
What Skills Are Needed for a Hostess in Abu Dhabi?
Education:
- High School Diploma or equivalent required
Experience:
- 1-2 years in a guest-facing role, preferably in an upscale restaurant, lounge, or hotel setting
Skills:
- Excellent verbal and written communication skills in English
- Strong organizational and multi-tasking ability
- A gracious, friendly, and approachable demeanor
- Proficiency with reservation software or POS systems
- Basic knowledge of food and beverage service
- Attention to detail and a high level of personal grooming
- Strong customer service orientation and problem-solving ability
- Ability to maintain composure in fast-paced, high-volume settings

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Chefs
• F&B
• Front Desk

Keywords

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