McQueen - Client Advisor - Department Store

McQueen; Dubai; On-site; AED 45,000 - 60,000; Full time

Job summary

A leading luxury fashion house seeks a passionate Client Advisor to enhance client experiences and promote brand loyalty. This role involves exceeding KPIs, fostering client relationships, and demonstrating strong product knowledge in a dynamic retail environment.

Qualifications

• Proven experience in a similar role within fashion retail or customer service.
• Ability to drive and exceed individual and store KPIs.

Responsibilities

• Provide exceptional client experience and assist clients in exceeding their needs.
• Recruit and develop client relationships through a personalized approach.
• Maintain shop floor standards and follow company procedures.

Skills

Teamwork

Strong verbal and written communication skills

Client-centric approach

Strong selling skills

Tools

CRM

Job description

Summary

Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr. Alexander McQueen is distinctive for an expression of individuality, subversive strength, and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision.

At Alexander McQueen, we live and breathe a culture defined by our key Behaviours:

• Empowerment – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed.
• Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.
• Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally.
• Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.

Job Description

The Alexander McQueen Client Advisor will be a passionate brand ambassador and dedicated team player, promoting brand loyalty and transforming every Client visit into a memorable luxury shopping experience. With full accountability for meeting KPIs set through personalized client experience and cross-selling of products, the Client Advisor will take full ownership of the exclusive relationships of the AMQ clientele.

We are looking for a Client Advisor for our Department Store.

Key Accountabilities

1. Provide exceptional client experience by greeting, listening, and assisting clients in exceeding their needs, demonstrating excellent product knowledge as well as of AMQ history and heritage.
2. Proactively seize all cross-selling opportunities, utilizing all product categories available in the store.
3. Recruit, maintain, and develop client relationships through a personalized approach and with the support of CRM and digital tools to strengthen client loyalty.
4. Strengthen client loyalty by participating in the department or store’s clienteling initiatives.
5. Engage with clients on general fashion trends and developments in the luxury market, showing passion for fashion and luxury products.
6. Be driven to exceed individual financial targets and maximize own sales performances, contributing to the success of the entire store.
7. Foster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed. Promote a positive working environment in line with the House Code of Behaviours.
8. Maintain a continual learning mindset by actively seeking and embracing feedback from colleagues and management.
9. Maintain shop floor standards and appropriate levels of products on the sales floor, in line with House policies and procedures, by utilizing various training resources provided by the company.
10. Follow company grooming standards according to AMQ policies.
11. Act in compliance with company procedures and guidelines on visual merchandising, operational activities, stock procedures, cash handling, inventory, logistics, and reporting activities, ensuring policies are proactively executed.

Key Requirements

• You will be able to demonstrate the desired Alexander McQueen behaviours.
• Proven experience in a similar role within fashion retail companies or customer service-related fields.
• Proven ability to drive and exceed individual and store KPIs.
• Genuine interest in fashion and industry trends/news.
• Team-player mentality.
• Strong verbal and written communication skills.
• Strong selling skills and ability to overcome objections.
• Client-centric approach and entrepreneurial spirit.
• Ability to work in a fast-moving and dynamic environment.
• Luxury product knowledge with keen interest in fashion trends, luxury market, social media, etc.
• Ability to use digital retail tools and CRM.
• Knowledge of Russian and Arabic languages is considered an asset.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively, and helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome applications from all qualified candidates, regardless of their background.

Job Details

• Type: Regular
• Start Date: 2025-05-19
• Schedule: Full-time
• Organization: AP Luxury Goods Gulf LLC