Greet and welcome guests, visitors, and suppliers, providing a timely and professional welcome in line with our brand standards.
Answer guest-related queries and provide information on our hotel's amenities, services, and local attractions.
Process payments accurately and efficiently, following our cash handling procedures.
Identify corporate leads and build relationships with potential clients.
Manage online guest feedback and use it to improve our services.
Perform general office duties, including correspondence, emails, and filing.
Communicate effectively with all departments on guest requests and complaints.