Service Engineer - Elevators & Escalators

279 KONE Middle East UAE; Abu Dhabi; On-site; AED 40,000 - 80,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen dynamischen Service Engineer für sein Büro in Abu Dhabi. In dieser spannenden Rolle sind Sie verantwortlich für die Planung und Überwachung der Installation von Lösungen, die Einhaltung von Qualitätsstandards und die Gewährleistung der Kundenzufriedenheit. Sie werden der erste Ansprechpartner für technische Fragen sein und die Kosten der Wartungsoperationen überwachen. Wenn Sie eine serviceorientierte Einstellung und starke Führungsqualitäten mitbringen, ist dies die perfekte Gelegenheit für Sie, in einem wachsenden Unternehmen zu arbeiten, das Wert auf Zusammenarbeit und persönliche Entwicklung legt.

Qualifications

• Bachelor-Abschluss in Elektrotechnik oder verwandten Bereichen erforderlich.
• Erfahrung im Servicebetrieb von Aufzügen oder im Vertrieb von Dienstleistungen bevorzugt.

Responsibilities

• Verantwortlich für die Kundenzufriedenheit durch qualitativ hochwertigen Service.
• Überwachung der Kosten für Feldoperationen und Serviceverkäufe.
• Planung und Durchführung von Wartungsarbeiten und Audits vor Ort.

Skills

Kundenservice

Analytische Fähigkeiten

Projektmanagement

Technische Problemlösung

Education

Bachelor in Elektrotechnik

Bachelor in Mechatronik

Bachelor in Elektronik

Bachelor in Wirtschaftsingenieurwesen

Job description

Certified as a Top Employer in the UAE, Qatar, KSA, and Oman, KONE is dedicated to creating a superior workplace through outstanding people practices. We emphasize cultivating a great work culture, inspiring high standards of quality and efficiency, and fostering an environment that promotes collaboration, diversity, growth, and well-being.

KONE Middle East, Turkey & Africa (KMTA) is embarking on an exciting growth phase, expanding its direct presence in seven regions. KONE seeks a dynamic and enthusiastic Service Engineer to join our Abu Dhabi office. This role involves planning, managing, and overseeing the contracted scope of work, being responsible for the safe, high-quality, and efficient installation of KONE solutions in line with the agreed schedule and budget.

The successful candidate will be accountable for planning, managing, and controlling the field service operations in his / her area according to the service contract requirements, company policies, and KONE processes.

The Service Engineer will also be the first point of contact for all technical or operational issues raised by any customer and will be accountable for the costs of the maintenance field operations (callouts, service repairs, planned maintenance), as well as for the revenues of callout and service repairs sales.

A service mindset is an outlook that focuses on creating customer trust, value, and loyalty; hence, we are looking for somebody with a proven track record of being a go-getter and a strong leader with a customer-focused attitude.

Responsibilities

Accountable for customer satisfaction through quality of service and precise communication, including equipment safety and performance

Resolving customer service quality complaints and invoicing complaints related to maintenance operations

Delivery of service according to the service contract requirements as per the KONE quality standards and the local regulations

Control of the field operations costs, callouts, and service repair sales.

Managing third-party inspection visits and follow-up actions

Validates the service contract and technical terms with sales

Accountable for the planned maintenance scheduling, optimized routing, and performing site audits

Investigating accidents and following company policy on evidence custody and internal reporting

Accountable for the performance of assigned technicians and for their motivation and competence development

Requirements

Bachelor’s degree in Electrical, Mechatronics, Electronics, or Industrial Engineering.

Driven and energetic representative with strong analytical skills and the ability to learn quickly.

Experience in elevator service operations or service sales is preferred.

Fluent in English, with Arabic proficiency considered a plus.

Self-motivated, goal-oriented, and well-organized individual with a strong focus on customer service.

Open to applicants from any location; GCC experience is an advantage but not required.

Strong aptitude for understanding and analyzing customer needs to provide customized solutions.