Executive Lounge Team Leader

JW Marriott Marquis Hotel Dubai; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in hospitality seeks passionate individuals to join their dynamic team. This role emphasizes guest experience leadership, ensuring exceptional service and proactive problem-solving. With opportunities for career growth and development, you will be part of a vibrant community dedicated to creating memorable experiences. Enjoy a competitive salary and world-class benefits, including discounted accommodations and meals. Join a forward-thinking organization where your contributions will make a significant impact on guest satisfaction and operational excellence.

Benefits

World-class training and development

Discounted accommodation

Medical and life insurance

Discounted food & drink

Recognition programs

Unlimited career opportunities

Qualifications

• Exceptional problem-solving skills and a proactive approach to guest needs.
• Strong leadership abilities to maintain high service standards.

Responsibilities

• Lead efforts to ensure a consistently high level of service for guests.
• Take ownership of guest concerns and ensure prompt resolution.

Skills

Problem-solving

Guest relations

Leadership

Communication

Training and development

Education

High school diploma

Hospitality management degree

Job description

JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian and Thai cuisine. For those planning an event in downtown Dubai, UAE our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore, Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away.

LOVE WHAT YOU DO EVEN MORE

At JW Marriott, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience.

Here at JW Marriott Marquis Dubai, we are looking for talented individuals, to join our amazing family and in return we are able to offer you the following:

• An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels.
• Learning opportunities with some of the best professionals the region has to offer.
• We aim to promote our associates within as soon as the opportunity arises, so we hope to see you progress your career in line with our training and promotion schedule.
• A competitive salary with excellent benefits which include accommodation, meals on duty, Transportation, and:
  • World class training and development, including leadership development.
  • Recognition programs.
  • Discounted accommodation in over 8,000 hotels all over the world. Yes, 8,000!
  • Discounted food & drink in all our restaurants and bars.
  • Discounts for your friends and family.
  • Unlimited career opportunities (Internationally and locally)
  • Medical and Life insurance
• Amazing support to ensure you have all the tools you require to complete your day-to-day tasks.

OUR EXPECTATIONS FROM THE ROLE:

Guest Experience Leadership:

• Spearhead efforts to ensure a consistently high level of service by championing GuestVoice key drivers, specifically focusing on "Staff anticipating guest needs" and "Problem resolved on first contact."
• Lead the team in adhering to Standard Operating Procedures (SOPs) to guarantee the maintenance of exceptional service standards at all times.

Guest Relations and Conflict Resolution:

• Take ownership of guest concerns, complaints, and compliments, ensuring they are promptly and appropriately addressed to uphold the JW Marriott Welcome Experience.
• Demonstrate exceptional problem-solving skills, resolving issues on the first contact and maintaining a proactive approach to guest needs.

Training and Development:

• Collaborate with the Executive Lounge Supervisor to conduct on-the-job training for new Executive Lounge Agents, fostering a culture of continuous learning and improvement.
• Actively contribute to the implementation of new procedures and services, ensuring the team is well-equipped to adapt to evolving guest expectations.

Operational Efficiency and Coordination:

• Efficiently manage daily activities by reviewing trends in arrivals and departures, coordinating group check-ins, and scheduling team members accordingly.
• Ensure the proper utilization of logs, including daily activities, handover, courtesy calls, and VIP arrivals, to maintain operational transparency and effectiveness.

Collaboration and Communication:

• Foster strong inter-departmental relationships by coordinating effectively with Front Office, Guest Services, and Guest Relations Managers.
• Act as a liaison between the Executive Lounge team and other departments, promoting a collaborative working environment and facilitating seamless communication.

In joining Marriott Hotels, you join a portfolio of brands with Marriott International.Bewhere you can do your best work,beginyour purpose,belongto an amazing global team, andbecomethe best version of you.

Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.