Operations Services Manager

Sabre; Dubai; On-site; AED 120,000 - 160,000; Full time

Job summary

A leading technology company in the travel industry seeks an Operations Services Manager to oversee regional customer relationships, ensuring effective use of Sabre products and fostering customer satisfaction. This high-visibility role requires strong leadership and project management skills, with a focus on strategic initiatives and operational efficiency.

Qualifications

• Minimum 5+ years managing projects and/or operations teams.
• Proven success engaging with key customers across service, support, or commercial interactions.

Responsibilities

• Manage customer relationships to ensure effective use of Sabre products.
• Participate in implementing strategic initiatives to enhance customer health.
• Lead change management to promote continuous improvement.

Skills

Project Management

Leadership

Interpersonal Skills

Education

Bachelor's degree or equivalent

Master's preferred

Tools

Project Management Methodologies

Job description

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

OPERATIONS SERVICES MANAGER – Principal (Client Services Mgr.)

The Operations Services Managers are focused on driving continued commercial health and maintaining a stable and productive customer partnership through targeted interactions with senior-level customer contacts. They ensure customer awareness of delivery and support business models, value-added operational engagements, learning opportunities, and strategic initiatives. They serve as a point of contact for important business feedback and operational escalations. This team is a key strategic component of the services and support function, contributing to customer health and operational engagement with Sabre.

Position Overview

The Operations Services Manager will oversee a portfolio of regional customers, engaging closely with key operational contacts, department heads, and decision-makers involved with Sabre's service and support organizations. They will build productive relationships to ensure effective awareness of operational models, highlight support opportunities, educate on Sabre resources, and promote key initiatives, connecting them to the customer's business and demonstrating their value. The role acts as a guide and steward on services and support, advocating for the best adoption and partnership.

This high-visibility role involves interaction across a broad regional customer portfolio, the commercial team, executive leadership, and all support functions.

Key Responsibilities

Ongoing Relationship

• Manage customer relationships to ensure effective use of Sabre products and engagement with support teams.
• Partner with customer contacts to clarify Sabre's service structure and operational models, and the behaviors needed for maximum value.
• Communicate key projects and initiatives, emphasizing their importance and value to the customer's operations.
• Serve as a primary contact for customer feedback and escalations regarding service and support.
• Navigate organizational dynamics to mitigate issues and risks early in the relationship.
• Ensure high customer satisfaction and foster referenceable customers willing to endorse Sabre's products and services.

Special Engagements

• Participate in implementing strategic initiatives to enhance customer health, business growth, operational efficiency, and satisfaction.
• Collaborate with leadership to define objectives, priorities, and success metrics.
• Assess current processes to identify opportunities for improvement and innovation.
• Develop and track comprehensive plans with timelines and performance metrics.
• Lead change management to promote continuous improvement and successful adoption of new practices.
• Establish communication channels to keep stakeholders informed and engaged during transformations.

Requirements

• Bachelor's degree or equivalent; Master's preferred.
• Minimum 5+ years managing projects and/or operations teams.
• Strong understanding of project management methodologies and tools.
• Experience with enterprise migrations/support.
• Proven success engaging with key customers across service, support, or commercial interactions.
• Effective leadership skills with a record of achieving goals through team efforts.
• Ability to operate in a fast-paced, dynamic environment managing multiple priorities.
• Excellent interpersonal and leadership skills, capable of motivating teams and influencing senior executives.
• Knowledge of the hospitality industry is highly desirable.
• Flexibility to work across time zones and with global teams.

We carefully review all applications and will notify candidates as their application progresses. Only those meeting the minimum criteria will proceed in the selection process.