Support Services Agent - DWC

dnata; United Arab Emirates; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Support Services Agent to enhance employee experience at Dubai World Central. This role involves managing the employee support desk, ensuring timely service delivery, and fostering relationships with key departments. The ideal candidate will have a strong administrative background, excellent communication skills, and a commitment to providing exceptional service. Enjoy a competitive tax-free salary and unique travel benefits while working in one of the world's most vibrant cities. If you're ready to contribute to a dynamic team, this opportunity is for you!

Benefits

Tax-free salary

Travel benefits

Discounts on flights

Discounts on hotel stays

Qualifications

• 0-2 years of experience in administrative roles.
• Good command of English and knowledge of MS Office applications.

Responsibilities

• Manage employee support desk service and coordinate with front office locations.
• Provide guidance on administrative processes and handle employee queries.

Skills

Administrative Support

Customer Service

MS Office

Communication Skills

Education

High School Certificate

Diploma in Office Management

Job description

Job Purpose

dnata is one of the world's largest air and travel services providers; offering ground handling, cargo, travel, and catering & retail services at over 130 airports in more than 34 countries across six continents. At dnata, we are by your side for the entire travel experience.

As a Support Services Agent, you will provide administrative support to the Management and Employees at Dubai World Central by managing all employee support desk activities efficiently and in a timely manner. You will be responsible for seamless service delivery in line with the agreed service catalogue and process guidelines.

In This Role You Will

• Manage the employees support desk service at DWC, coordinating with all front office locations under broad guidelines from dnata support services and HR to provide a wide variety of solutions to employees and Managers.
• Collect and distribute documents, passes, and maintain proper records and inventory of items under administrative control.
• Anticipate DWC employee needs where possible, build expertise, knowledge, and speed in ordering supplies through respective service providers in consultation with Management.
• Ensure key administrative deliverables are completed on time to support DWC operations effectively.
• Provide guidance to employees on administrative processes, acting as a role model of good behavior, and guiding employees on the employee regulation manual and safety regulations.
• Develop and manage relationships with key stakeholder departments like Local Affairs, Central Recruitment, dnata Support Services, DWC Accommodation Liaison, and Uniform Stores to ensure effective and timely support to employees at DWC.
• Handle employee queries and assist with support service activities in line with the agreed process guidelines.
• Handle uniform-related escalations, PPE distribution, and pass issues as per agreed process timelines.

Qualifications & Experience

To be considered for this role, you must meet the following:

• High School with a Certificate (12 years of schooling) or Diploma in Office Management.
• 0-2 years of experience in handling administrative responsibilities in an airline or a multinational company.
• UAE Driving License to gain ADP.
• Good command of the English language.
• Knowledge of MS Office applications.

Salary & Benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits exclusive to our industry, including discounts on flights and hotel stays around the world. More information about our employee benefits can be found in the 'Working Here' section of our website www.emirates.com/careers. Further insights into living and working in our cosmopolitan city are available in the Dubai Lifestyle section.