Call Center Agent - Arabic Speaker

Dicetek LLC; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Call Center Agent to join their dynamic team. This role involves engaging with clients through telephone calls, ensuring accurate information is gathered and eligibility is determined. The ideal candidate will possess strong communication skills and a keen attention to detail, contributing to the overall sales mission of the organization. With opportunities for growth and development, this position offers a chance to enhance your career in a supportive environment. If you are passionate about customer service and eager to make a difference, this role is perfect for you.

Qualifications

• Strong communication skills to effectively assist clients.
• Ability to handle inquiries and provide accurate information.

Responsibilities

• Answering calls and verifying client information.
• Determining eligibility based on client requirements.
• Maintaining communication equipment and improving quality results.

Skills

Client Communication

Problem Solving

Sales Skills

Attention to Detail

Education

High School Diploma

Job description

Call Center Agent Job Responsibilities

• Obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Establishes policies by entering client information; confirming pricing.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes sales and organization mission by completing related results as needed.