Client Experience & Collection Executive (Banking or Real Estate)

ORO24 Developments; United Arab Emirates; On-site; AED 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Collection Executive to enhance client relationships and ensure timely payment collections. This role involves managing the collection process, negotiating payment plans, and maintaining accurate records. Join a vibrant, multicultural team that values innovation and offers a modern work environment with excellent amenities. If you possess strong negotiation skills and a background in finance or accounting, this opportunity is perfect for you to thrive in a dynamic setting and contribute to the company's success.

Benefits

Gym

Library

In-house Cafe

Wellness Checks

Qualifications

• 2-3 years of experience in collections within Real Estate or Banking.
• Knowledge of real estate payment systems and legal procedures.

Responsibilities

• Manage the collection process and ensure timely payments from clients.
• Follow up on overdue payments through various communication methods.
• Negotiate payment plans and settlements with clients.

Skills

Collection Management

Client Relationship Management

Negotiation Skills

Problem-Solving

Time Management

Education

Bachelor's Degree in Finance

Bachelor's Degree in Accounting

Tools

CRM Systems

Job description

Job Summary:

The collection executive plays a crucial role in managing and ensuring the timely collection of outstanding payments from clients. This role is responsible for maintaining positive relationships with customers while effectively following up on payment obligations and addressing any related concerns.

Key Responsibilities:

1. Manage the collection process for outstanding accounts, ensuring timely payments from clients.
2. Follow up with clients through calls, emails, and face-to-face meetings regarding overdue payments.
3. Establish and maintain strong relationships with clients, addressing any issues or concerns related to payments professionally and courteously.
4. Provide clients with clear information about their outstanding balances and payment options, and clarify DLD rules and regulations.
5. Maintain accurate records of client interactions, payment statuses, and follow-up activities in the CRM system.
6. Prepare and submit regular reports on collection activities, outstanding balances, and payment trends to management.
7. Negotiate payment plans and settlements with clients while ensuring compliance with company policies.
8. Work closely with clients to resolve any disputes or discrepancies related to payments.
9. Collaborate with the sales and finance teams to ensure accurate billing and timely resolution of client issues.
10. Assist in identifying potential risks in the collection process and propose solutions to mitigate them.

Requirements:

• Bachelor's degree in Finance, Accounting, or a related field is preferred.
• Minimum 2-3 years of experience in collections within the Real Estate or Banking industry.
• Knowledge of real estate payment systems, property sales, and legal procedures related to collections.
• French or Russian speaking candidates only.
• Strong organizational and time-management skills.
• Problem-solving abilities and conflict resolution skills.
• Ability to handle difficult situations with diplomacy and tact.

Language Skills:

• French: Native or Fluent (Speaking, Writing, Reading)
• Arabic: Native or Fluent (Speaking, Writing, Reading)
• English: Excellent (Speaking, Writing, Reading)

Why Work with us!

At ORO24, we pride ourselves on a multicultural, fun, and talented team. You will have the opportunity to work with visionary leaders, passionate colleagues, and an entrepreneurial leadership team. Our modern office is designed to provide an exceptional work environment, with amenities such as a gym, library, in-house cafe, wellness checks, and more. Join us for an exciting career journey!