Manager, Aviation Operations (AD)

ADNOC; Abu Dhabi; On-site; AED 90,000 - 150,000; Full time

Job summary

An established industry player in aviation fuel management is seeking a seasoned professional to oversee refuelling operations and business development within the Abu Dhabi region. This role demands a strategic thinker with extensive experience in managing aviation fuel facilities, ensuring compliance with international standards, and fostering strong relationships with customers and airport authorities. The ideal candidate will lead a team to maintain high-quality service, manage operational risks, and drive infrastructure upgrades. Join this innovative firm to make a significant impact in the aviation sector while enjoying a competitive salary and benefits.

Qualifications

• 12+ years managing aviation fuel facilities and operations.
• 6 years in managerial roles with a focus on safety and compliance.

Responsibilities

• Manage refuelling activities and ensure compliance with safety standards.
• Prepare quotations and maintain customer relations effectively.
• Lead upgrades of fuel depot infrastructure and manage operations.

Skills

Aviation Fuel Management

Business Development

Customer Relations

Risk Assessment

Quality Control

Education

Bachelor's Degree in Engineering

Bachelor's Degree in Science

Bachelor's Degree in Commerce

Job description

Manage the ADNOC Aviation refuelling activities (Into-plane operations) and Non refuelling activities (Depot & Hydrant Operations) along with marketing & business development at all civil airports / air strips within Abu Dhabi region and Island Airport in compliance with company procedures, local & International laws, and customer specifications.

Business Management

1. Responsible for preparing quotations for additional aviation services. Ensure proper delivery, customer invoicing, and receipt of payments.
2. Maintain a valid credit & carnet customer list for the airport depot officer.
3. Ensure services are provided only to permitted customers as confirmed by the aviation sales team.
4. Ensure monthly posted airport prices are available at all airports for cash sales.
5. Collect cash from non-credit customers promptly and deposit in the bank; report to Finance. Also, manage cheque collections from credit customers for the Aviation Sales Division.
6. Participate in business development and promotional activities.

Into-Plane Operations

1. Ensure timely and safe delivery of into-plane services like aircraft refuelling & defueling as per IATA Service Level Agreement and company procedures, safeguarding assets.
2. Ensure aviation fuels meet latest specifications: Jet A-1 (AFQRJOS Checklist, Def Stan 91-91, ASTM D 1655), AvgAS 100LL (ASTM D-910, Def Stan 91-90).
3. Maintain a valid refuelling liability insurance certificate of at least One Billion US Dollars.
4. Estimate sales at all airports within the area of responsibility.
5. Allocate resources and personnel effectively, including duty rosters.
6. Ensure timely renewal of vehicle registrations and passes.
7. Maintain smooth communication with ADNOC Distribution and Airport Authorities.
8. Ensure refuelling services comply with aircraft types and hydrant/off-hydrant types.
9. Maintain IATA recommended stock levels (minimum 3 days’ stock) at airports and coordinate fuel availability with refineries.
10. Ensure timely closure of stock & financial systems.
11. Insure all assets adequately.
12. Preserve aviation fuel integrity from receipt to aircraft delivery.
13. Ensure depot & hydrant operations comply with JIG requirements.

Quality, Safety, Business, Risk & Compliance Control

1. Perform timely quality checks within permitted deviations.
2. Ensure compliance with procedures, JIG frequencies, and IATA standards; document variances.
3. Maintain QMS documents per legal and company standards.
4. Participate in incident investigations and audits.
5. Conduct risk assessments and implement recommendations.
6. Participate in business continuity and impact analyses.
7. Conduct airport emergency response exercises.
8. Assess on-field operations for safety, reliability, and efficiency.
9. Coordinate with Aviation Maintenance for scheduled activities.
10. Oversee civil aviation operations, including staffing, facilities, and equipment management.
11. Resolve customer complaints promptly.
12. Ensure valid PTW signatories and conduct staff performance reviews bi-annually.
13. Manage refuelling and non-refuelling assets to meet quality standards.
14. Control incidental operational costs.
15. Comply with AVOD Authorities and Responsibilities Manual.

Projects, Expansion, and Upgrades

1. Lead upgrades and development of fuel depot infrastructure, coordinating with maintenance and other departments.
2. Participate in operational/technical projects, ensuring timely completion.

Customer Relations and Complaint Management

1. Maintain good relations with customers and airport authorities.
2. Document and resolve complaints satisfactorily.
3. Ensure contractual obligations are met and recommend corrective actions for incidents or losses.

Qualifications, Experience, Knowledge & Skills

• Bachelor's degree in engineering, science, or commerce.
• Minimum 12 years of experience managing aviation fuel facilities and operations, including 6 years in managerial roles.