Security Manager - Delta Hotels Jumeirah Beach Dubai

Marriott Hotels Resorts; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Security Manager, where you will oversee daily security operations and ensure the safety of guests and staff. This role involves developing emergency procedures, managing security teams, and providing exceptional customer service. You'll have the opportunity to implement safety measures, conduct investigations, and foster a culture of trust and integrity among your team. If you're passionate about security and customer satisfaction, this is the perfect opportunity to make a significant impact in a dynamic environment.

Qualifications

• 3 years of experience in security/loss prevention or related area.
• Strong understanding of safety procedures and emergency protocols.

Responsibilities

• Manage daily security operations and ensure guest safety.
• Conduct investigations of property losses and recommend actions.
• Lead security teams and ensure high-quality customer service.

Skills

Security Management

Emergency Procedures Development

Incident Investigation

Risk Management

Customer Service

Education

High School Diploma or GED

2-Year Degree in Criminal Justice

Job description

Description

JOB SUMMARY

Assists in managing security operations on a daily basis. Areas of responsibilities include the protection and safety of property, assets, employees, guests, and property accident and fire prevention and response. Ensures the continuous protection of guests, employees, and hotel assets. Maintains logs, certifications, and documents required by law and Standard Operating Procedures.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 3 years experience in security/loss prevention or related professional area.

OR

2-year degree from an accredited university in Criminal Justice or related major; 1 year experience in security/loss prevention or related professional area.

CORE WORK ACTIVITIES

Managing Security Operations

• Assist in developing and implementing emergency procedures.
• Recommend follow-up actions for security breaches.
• Investigate all losses of property assets and refer to management for disposition.
• Deploy security staff to monitor and protect property assets effectively.
• Comply with all security safety and management guidelines and procedures.
• Complete documentation and report all incidents to Claims Reporting Service.
• Conduct periodic patrols of the property and parking areas.
• Recognize success across areas of responsibility.
• Handle guest problems, complaints, disputes, and grievances, negotiating as needed.
• Identify and recommend measures to minimize hazards and unsafe practices.
• Implement action plans to monitor and control risks.
• Stay informed about local criminal activity impacting the property.
• Maintain reports and documentation regarding patrols and security activities.
• Inspect all security equipment for proper functioning.
• Ensure timely medical attention when necessary.
• Conduct employee performance appraisals according to SOPs.
• Identify educational needs and develop training programs.
• Complete disciplinary procedures and documentation per SOPs and LSOPs.
• Maintain required First Aid and CPR certifications.
• Implement local authority requirements for security and safety.

Leading Security Teams

• Participate in pre and post-event meetings to understand needs and communicate critical information.
• Recognize team contributions publicly.
• Communicate safety procedures and codes clearly.
• Use interpersonal skills to lead, influence, and encourage others, demonstrating honesty and integrity.
• Solicit employee feedback and address concerns.
• Build mutual trust and respect among team members.
• Identify developmental needs and provide coaching or mentoring.
• Guide subordinates, set performance standards, and monitor performance.
• Provide personal assistance and support to others as needed.
• Serve as a role model for appropriate behaviors.

Providing and Ensuring Exceptional Customer Service

• Lead in guest hospitality and exemplify excellent customer service.
• Empower employees to deliver high-quality service.
• Meet quality standards and customer expectations daily.
• Exceed customer expectations to enhance satisfaction and retention.

Conducting Human Resources Activities

• Assist in minimizing accident claim costs through effective claims management.
• Report issues to Human Resources as necessary.
• Strive to improve service performance.
• Administer property policies fairly and consistently.

Additional Responsibilities

• Analyze information and evaluate results to solve problems effectively.
• Develop relationships with local law enforcement authorities.
• Update executives, peers, and subordinates on relevant information promptly.
• Provide guidance on health and safety policies and standards.
• Coordinate VIP escorts and media control for large events with Event Sales.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all, and providing access to opportunities. We foster an environment where the unique backgrounds of our associates are valued. Our commitment includes nondiscrimination on any protected basis, including disability, veteran status, or other laws.

Required Experience:

Manager