Customer Service Specialist

La Lorraine Bakery Group; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading company in the bakery sector is seeking a Customer Service Specialist to enhance customer satisfaction and streamline order management. The ideal candidate will possess strong communication skills and a background in supply chain operations. Join a passionate team dedicated to delivering high-quality products while ensuring efficient logistics and customer support.

Qualifications

• At least 3 years of experience in supply chain operations or customer service.
• Proven knowledge of order processing and logistics coordination.

Responsibilities

• Liaise with customers to provide accurate product and service information.
• Generate and manage sales orders and invoices.
• Coordinate with suppliers to ensure timely delivery.

Skills

Communication

Problem Solving

Multitasking

Education

Bachelor’s degree in Supply Chain

Bachelor’s degree in Business Administration

Tools

ERP systems

Supply chain systems

Job description

We’re looking for a Customer Service Specialist who thrives in a dynamic environment and is passionate about delivering outstanding service. In this role, you will liaise with customers, provide product and service information, manage orders, and resolve issues with efficiency and care—while working closely with our logistics and supply chain teams to ensure smooth operations.

Your Key Responsibilities

Customer Service & Order Management

• Liaise with customers to provide accurate product and service information.
• Generate and manage sales orders and invoices.
• Maintain high accuracy in order fulfillment and customer account processing.
• Handle large volumes of emails and calls professionally and efficiently.
• Address and resolve customer issues and complaints, ensuring timely follow-up and resolution.
• Maintain clear and organized customer documentation and communication records.
• Meet personal and team targets for service excellence.

Supply Chain & Logistics Support

• Coordinate with suppliers and logistics partners (CIF customers) to ensure timely delivery.
• Identify and assess customer needs in relation to supply chain services.
• Support internal teams in achieving service level targets and improving fulfillment processes.
• Assist in issue resolution related to logistics and delivery disruptions.
• Monitor and improve customer experience across the order-to-delivery process.

Collaboration & Reporting

• Work closely with the Sales, Accounting, and Management teams.
• Ensure accurate database management and reporting.
• Follow established communication procedures, guidelines, and policies.
• Actively contribute to ongoing process improvements.

Education & Experience

• Bachelor’s degree in Supply Chain, Business Administration, or related field.
• At least 3 years of experience in supply chain operations or customer service within a logistics or manufacturing environment.
• Proven knowledge of order processing, logistics coordination, and inventory principles.

Skills & Competencies

• Proficiency in ERP and supply chain systems.
• Excellent communication and relationship-building skills.
• Strong multitasking, time management, and problem-solving abilities.
• Service-driven, with a keen eye for process efficiency and accuracy.

Why joining LLBG?

Embrace Entrepreneurship: Take initiative and drive improvements in our supply chain processes, embodying LLBG's entrepreneurial spirit.

Share Our Passion: Join a team of over 5,000 colleagues who are passionate about delivering high-quality bakery products every day.

Respect for People, Product, and Planet: Contribute to our commitment to sustainability by ensuring efficient and responsible supply chain operations.

Take Ownership: Be empowered to make decisions and take responsibility for optimizing our logistics and procurement activities.

No Nonsense Approach: Work in a straightforward, results-driven environment where your contributions have a tangible impact.