Client Relations Executive- Luxury Auctioneer

Quest Search and Selection Ltd; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A prestigious luxury auction house in Dubai is seeking a Client Relations Executive to enhance client experience for high-net-worth individuals. The ideal candidate will have extensive experience in luxury retail, excellent communication skills, and a passion for luxury products. This role involves managing VIP client relationships and supporting auction events, ensuring an exceptional service at every stage.

Qualifications

• 5 years experience in luxury retail, auctions, high-end hospitality, or client services.
• Fluent in English; Arabic or other languages are a plus.
• Tech-savvy, with experience using CRM systems.

Responsibilities

• Serve as the main point of contact for VIP clients throughout the auction lifecycle.
• Build and maintain long-term client relationships through personalized service.
• Coordinate client onboarding and documentation.

Skills

Communication

Interpersonal Skills

Client Engagement

Tech-savvy

Job description

On behalf of our client, a prestigious luxury auction house specializing in high-value retail categories such as fine jewelry, designer fashion, rare timepieces, and collectibles, we are seeking a Client Relations Executive to join their growing team in Dubai.

This role is ideal for a polished, service-driven professional with experience working with high-net-worth individuals in the luxury or retail space. You'll act as a key brand ambassador, ensuring an exceptional client experience at every stage of the auction and sales journey.

The budget for this role is 13-15,000 + commission

Key Responsibilities:

• Serve as the main point of contact for VIP clients, offering tailored support throughout the auction lifecycle.
• Build and maintain long-term client relationships through regular communication, follow-ups, and personalized service.
• Coordinate client onboarding, including account registration, KYC/due diligence processes, and documentation.
• Organize and support exclusive viewings, previews, and auction events in coordination with the wider team.
• Deliver clear and accurate information about upcoming lots, bidding procedures, private sales, and post-sale logistics.
• Maintain up-to-date and accurate client records within the company's CRM system, ensuring data security and compliance.
• Collaborate with internal departments (marketing, operations, and sales) to deliver an elevated and consistent client experience.
• Provide on-the-ground support during high-profile events, auctions, and private gatherings.
• Actively contribute to the client engagement strategy by sharing feedback and market insights.

Candidate Profile:

• 5 years experience in luxury retail, auctions, high-end hospitality, or client services.
• A passion for luxury products and familiarity with retail categories such as watches, jewelry, fashion, or art.
• Excellent verbal and written communication skills in English; Arabic or other languages are a plus.
• Strong interpersonal skills with the ability to engage confidently and discreetly with HNWIs.
• High level of personal presentation and professional etiquette.
• Tech-savvy, with experience using CRM systems or client databases.
• Willingness to work flexible hours and attend events outside standard business times.
• Fluent English. Additional languages is a bonus!
• Based in Dubai