Call Center Representative - Holiday Homes

Leanlynxes; Ras Al Khaimah; On-site; AED 30,000 - 50,000; Full time

Job summary

An established industry player in business consulting is seeking a motivated Call Center Representative to join their team. In this dynamic role, you'll provide exceptional customer service, ensuring satisfaction while utilizing your interpersonal skills in a fast-paced environment. Your responsibilities will include answering calls, assisting customers with inquiries, and resolving complaints efficiently. If you thrive under pressure and are passionate about helping others, this opportunity is perfect for you. Join a forward-thinking company that values efficiency and profitability across industries.

Qualifications

• Experience in a call center or customer service role is a plus.
• Ability to work well under pressure and maintain a positive attitude.

Responsibilities

• Answer incoming customer calls promptly and professionally.
• Resolve customer complaints efficiently while maintaining a positive attitude.
• Document customer interactions and follow up on unresolved issues.

Skills

Customer Service Representatives

Interpersonal Skills

Computer Literacy

Strong Communication

Problem-Solving Abilities

Ability to Work Under Pressure

Fluency in Multiple Languages

Job description

Company Description

Leanlynxes is a trusted leader in business consulting and services based in Ras al-Khaimah, United Arab Emirates. They specialize in strategic consulting, operational optimization, digital transformation, financial advisory, and change management to drive efficiency and profitability across industries.

Role Description

This is a full-time on-site role for a Call Center Representative at Leanlynxes. The Call Center Representative will be responsible for providing customer service, ensuring customer satisfaction, utilizing interpersonal skills, offering customer support, and demonstrating computer literacy in a fast-paced environment.

Key Responsibility

• Answer incoming customer calls promptly and professionally.
• Provide accurate information about products, services, and company policies.
• Assist customers with bookings, billing issues, Location updates, and regular updates.
• Resolve customer complaints efficiently while maintaining a positive attitude.
• Process transactions, refunds, and exchanges as needed.
• Document customer interactions and follow up on unresolved issues.
• Meet or exceed performance metrics (e.g., call handling time, customer satisfaction scores).
• Stay updated on company units, promotions, and procedures.
• Escalate complex issues to the appropriate department when necessary.

Qualifications

• Customer Service Representatives and Customer Support skills
• Customer Satisfaction and Interpersonal Skills
• Computer Literacy
• Strong communication and problem-solving abilities
• Ability to work well under pressure
• Experience in a call center or customer service role is a plus
• Fluency in multiple languages is beneficial