OPERATIONS ASST. MANAGER (Retail & Online Store)

Health Nag; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

An innovative firm seeks an Operations Assistant Manager to enhance daily operations in both online and retail environments. This mid-level leadership role requires a detail-oriented individual with a strong background in logistics and supply chain management. You will oversee inventory, coordinate with teams, and ensure excellent customer experiences. If you thrive in a fast-paced setting and possess strong communication and problem-solving skills, this is an exciting opportunity to make a significant impact on the company's growth and efficiency.

Qualifications

• Minimum 5+ years UAE experience in retail, e-commerce, or logistics.
• Strong leadership and problem-solving skills required.

Responsibilities

• Oversee daily operations of e-commerce and retail distribution.
• Coordinate with 3PL providers to ensure smooth logistics.

Skills

Leadership Skills

Communication Skills

Problem-Solving Skills

Troubleshooting Skills

Education

Bachelor’s Degree in Operations

Bachelor’s Degree in Supply Chain

Tools

Shopify

CRM Systems

Job description

OPERATIONS ASST. MANAGER (Retail & Online Store)

SALARY: 15,000 – 18,000 AED

We’re seeking an experienced and detail-driven Operations Assistant Manager to support and optimize the daily operations of our growing online and retail distribution business. This is a mid-level leadership role for someone who can manage workflows, spot operational issues before they escalate, and keep everything, from inventory to customer experience, running like clockwork.

Core Requirements:

·Bachelor’s Degree in Operations, Supply Chain, or a related field

·Minimum 5+ years UAE experience, with at least 5 years in retail, e-commerce, or logistics

·Strong leadership, communication, and problem-solving skills

·Hands-on experience with Shopify, CRM systems, and e-commerce tech

·Prior experience in managing teams and coordinating cross-functional departments

·In-depth understanding of logistics, supply chain planning, and fulfillment

·Solid troubleshooting skills—especially in spotting and resolving website or code-related issues

Key Responsibilities:

1. General Operations Support

·Oversee all daily operations: e-commerce site, retail distribution, CRM, inventory, and delivery flow

·Ensure smooth internal workflows and task execution

2. Inventory & Supply Chain Management

·Monitor inventory levels, supplier timelines, and restocking schedules

·Support in planning and procurement (with operations director) to avoid stockouts or overstocking

3. Order Fulfillment & Logistics

·Coordinate with 3PL providers and delivery partners to ensure all systems are running smooth and up to date

·Resolve delivery issues, streamline processes, and maintain logistics KPIs

4. Customer Experience

·Work closely with the customer service team to ensure excellent post-purchase support, delivery timings

·Assist in resolving operational complaints or escalations

5. Technology & Automation

·Identify and report website bugs, broken codes, or system errors to IT team

·Support CRM, automation tools, and e-commerce platform improvements

6. Supplier Negotiations & Budgeting Support

·Help manage vendor communications, price quotes, and purchase planning

·Track operational costs and highlight savings opportunities

7. Team Coordination

·Lead daily task alignment among ops, warehouse, and fulfillment staff

·Onboard new team members and share best practices ( CS agents, admins)

8. Compliance & Quality Control

·Maintain SOPs, regulatory documentation, and safety guidelines

·Assist in upholding product, packaging and service quality standards. Request QA reports from warehouse partners when needed.

9. Reporting & Insights

·Prepare operational reports and track performance metrics

·Identify inefficiencies and support process improvement initiatives

10. Import & Export

·Assist with global shipments, customs documentation, and freight schedules

·Coordinate international trade requirements and vendor follow-ups

The Retail Operations Manager must meet the following basics:

·A comprehensive understanding of the logistics system

·Experience in end-to-end process management

·Excellent Communication, Leadership & Management Skills

·Strong problem-solving

·Solid troubleshooting skills

·Familiarity with leading e-commerce platforms ( Shopify)

·Experience in online store sales

PLEASE APPLY ONLY IF YOU MEET THE ABOVE CRITERIA!