Manager - Scholarships & Financial Aid (UAE National)

Black & Grey HR; Ajman; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Manager for Scholarship and Financial Aid to oversee financial assistance programs. This role involves leading the operations of the Financial Aid Office, ensuring compliance with regulations, and providing exceptional support to students. The ideal candidate will have a Bachelor's degree and at least 4 years of relevant experience, alongside strong analytical and communication skills. This position offers a dynamic environment where you can make a significant impact on students' educational journeys, ensuring they receive the financial support they need to succeed.

Benefits

Attractive Salary

Benefits

Qualifications

• Minimum 4 years of experience managing scholarships and financial aid.
• Proficiency in English and Arabic is essential.

Responsibilities

• Lead daily functions of the Financial Aid and Scholarships Office.
• Design and implement policies related to scholarships and financial aid.

Skills

Financial Aid Policies

Analytical Skills

Communication Skills

Problem-Solving Skills

Customer Service Orientation

Education

Bachelor's Degree

Tools

Financial Aid Systems

Data Management Tools

Office Software

Job description

Black & Grey HR is hiring for a prestigious and well-established university in the UAE. Our client is looking to appoint a highly qualified and experienced Manager – Scholarship and Financial Aid to oversee the end-to-end operations of financial assistance and scholarship programs, ensuring regulatory compliance, operational efficiency, and exceptional support to students and stakeholders.

Key Responsibilities:

• Lead the daily functions of the Financial Aid and Scholarships Office, ensuring all services run efficiently and are aligned with institutional goals.
• Design, implement, and assess policies and strategies related to scholarships, financial aid offerings, grants, and tuition discounts.
• Supervise the processing and reconciliation of student sponsorships, financial aid disbursements, and debt recovery.
• Ensure strict adherence to institutional policies, as well as legal and regulatory standards governing financial aid and scholarships.
• Serve as the central liaison between internal departments and external partners to ensure effective coordination of financial aid procedures.
• Monitor and manage scholarship and aid funds, ensuring expenditures remain within authorized budgets.
• Review student eligibility, handle appeals related to academic progress, and make informed decisions on aid adjustments.
• Develop and present information sessions, workshops, and resources for students, families, and university personnel on funding opportunities and policies.
• Collaborate with government and external entities to enhance financial aid offerings and support systems.
• Oversee all documentation, contracts, and reporting related to scholarships and financial aid, including during internal and external audits.
• Evaluate and troubleshoot financial aid information systems and maintain quality control standards across all student funding processes.
• Supervise all processes related to special conditions, fund reallocation, and updating of student financial records in the university’s systems.
• Ensure transparency, accuracy, and timeliness in all financial aid-related communications and decisions.
• Lead initiatives such as managing the operations of internal funding schemes like the university's dedicated aid fund (e.g., Thamer’s Fund), ensuring full compliance and audit readiness.
  
  

Requirements

• Bachelor’s degree from an accredited institution with a minimum of 4 years of relevant experience in managing scholarships and financial aid or a similar academic financial role.
• Proficiency in both English and Arabic (verbal and written) is essential, with strong communication skills to engage a diverse student and staff population.
• Demonstrated expertise in interpreting and applying financial aid policies, regulations, and eligibility requirements.
• Strong analytical and problem-solving skills with the ability to evaluate student eligibility and make sound judgments.
• Proficiency in using financial aid systems, data management tools, and common office software.
• Excellent organizational skills with a keen eye for detail, ensuring accuracy and compliance in financial aid processing.
• Ability to build and maintain collaborative relationships with internal departments and external agencies.
• Experience in managing audits, preparing reports, and maintaining documentation for scholarship and financial aid programs.
• High sense of integrity and ability to handle confidential information with discretion.
• Strong customer service orientation with the ability to provide clear, empathetic guidance to students and families seeking financial support.
  
  

Benefits

• Attractive Salary + Benefits