Client Relations Officer

International Free Zone Authority | IFZA; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading company in Dubai is seeking a Client Relations Officer to oversee the administrative process for trade licenses. The role requires excellent customer service skills, attention to detail, and the ability to build lasting relationships with clients and partners. Responsibilities include managing inquiries, monitoring the CRM system, and collaborating with various departments to ensure client satisfaction. The position offers competitive benefits, including annual leave and medical insurance.

Benefits

24 days of annual leave

Annual flight home

Life insurance plan

Medical insurance plan

Bonus scheme

Access to Fazaa discounts

Qualifications

• Proficiency in English required; additional languages are a plus.
• Experience in Customer Service and Client Relationship Management is advantageous.

Responsibilities

• Provide clients with license-related information according to guidelines.
• Monitor CRM system for accuracy and timely processing.
• Deliver exceptional customer service to maintain reputation.

Skills

Customer Service

Communication

Attention to Detail

Tools

MS Office

Job description

The Client Relations Officer oversees the administrative process required to issue or amend trade licenses and responds to inquiries from professional partners and clients. The role involves monitoring the CRM system to ensure accuracy and timely processing of applications.

Responsibilities:

1. Provide clients and partners with license-related information according to organizational guidelines and timelines.
2. Issue quotes and provide necessary documentation related to licenses.
3. Regularly update and monitor the CRM system when managing a portfolio.
4. Analyze documentation such as passports, application forms, and resolutions for accuracy.
5. Respond to emails and queries from partners and clients across various scenarios.
6. Deliver exceptional customer service to maintain IFZA’s reputation and integrity.
7. Build and maintain long-lasting relationships with clients and partners.
8. Handle complaints and find solutions to ensure client satisfaction and retention.
9. Collaborate with sales, finance, and renewals departments.
10. Perform other duties as assigned by management.

Requirements:

• Proficiency in English is required; additional languages are a plus.
• Intermediate computer skills, including MS Office.
• Excellent customer service and communication skills, both written and verbal.
• Strong attention to detail.
• Experience in Customer Service and Client Relationship Management is advantageous.

Benefits:

As an employee of IFZA, you can expect:

• 24 days of annual leave.
• Annual flight home.
• Life insurance plan.
• Medical insurance plan, with the option to upgrade at your own cost.
• Bonus scheme in relevant departments.
• Access to Fazaa discounts at various retail, food & beverage, fitness, entertainment, and healthcare outlets.