Retail Sales Executive

iSTYLE MENA; United Arab Emirates; On-site; AED 30,000 - 50,000; Full time

Job summary

A leading company in the UAE seeks a Retail Sales Executive to enhance customer service and drive sales. The role involves maintaining product knowledge, handling inquiries, and ensuring a professional store image. Candidates should possess strong communication skills and a relevant diploma or degree.

Qualifications

• Good English & Arabic command is required.
• Good communication skills.

Responsibilities

• Drive sales and promote customer service excellence.
• Handle post-sales inquiries and facilitate service claims.
• Maintain product knowledge and ensure proper merchandising.

Skills

Customer Service

Communication

Product Knowledge

Education

High School Diploma

Bachelor's/Technical degree

Job description

Job Scope

The Retail Sales Executive is accountable for reflecting and maintaining a professional image of the store through promoting customer service excellence and using product knowledge and enhanced selling techniques to achieve monthly targets.

Main Duties and Responsibilities

• Maintain a strong floor presence driving sales, promoting customer service excellence and attending to customers needs;
• Establish solid relationships with customers, cross/upsell and deliver excellent product knowledge;
• Handle post-sales inquiries, facilitate service claims and repairs, and coordinate with the service team as the service center receptionist to ensure optimal customer satisfaction;
• Ensure the shop is kept clean and tidy at all times;
• Maintain a strong knowledge of all products, services, affordability tools, promotions, advertisements, new releases and other tools/portals;
• Ensure proper display and visual merchandising standards according to communicated guidelines and planograms at all times;
• Assist in processing and replenishing merchandise and participate in the receipt of stocks or its movements, including stock preparation and release for click and collect or online home delivery programs;
• Recognize security risks and thefts and handle situations as fast and professionally as possible;
• Conform to all policies and procedures namely those regarding to payments and exchanges, invoicing, security practices and loss prevention;
• Complete necessary trainings, enroll to training portals and maintain the latest levels and certificates;
• Actively seek inputs from customers, efficiently address complaints and escalate when needed to reinforce service standards.

Qualifications

High School Diploma or a Bachelor's/Technical degree

Good English & Arabic Command is required

Good communication skills