Food and Beverage Captain

Accor; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Food & Beverage Captain to oversee restaurant operations and ensure exceptional service standards. In this dynamic role, you will lead a vibrant team, manage guest interactions, and collaborate closely with kitchen staff to create memorable dining experiences. This position offers the chance to develop your leadership skills while working in a fast-paced environment that values diversity and inclusion. If you are passionate about hospitality and thrive under pressure, this opportunity is perfect for you.

Qualifications

• Experience in fine dining or upscale hotel environments.
• Strong leadership and supervisory skills.

Responsibilities

• Supervise F&B service staff and ensure service standards.
• Handle guest inquiries and complaints professionally.
• Monitor cleanliness and organization of dining areas.

Skills

Leadership Skills

Customer Service

Communication Skills

Food & Beverage Knowledge

Cash Handling

Training & Development

Education

High School Diploma

Certification in Hospitality Management

Tools

POS Systems

Job description

Company Description

Novotel World Trade Centre is currently looking for a Food & Beverage Captain who plays a crucial role in ensuring the smooth operation of the restaurant, providing excellent service to guests, and promoting a cohesive and productive team environment.

We are more than a worldwide leader. We welcome you as you are, and you can find a job and brand that match your personality. We support your growth and learning every day, ensuring that work brings purpose to your life. During your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write. Together, we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor by visiting https://careers.accor.com/.

Job Responsibilities

1. Supervise and coordinate the activities of the F&B service staff, ensuring service standards are met and maintained.
2. Welcome and seat guests, take their orders, and provide menu recommendations.
3. Oversee the service flow, ensuring timely and efficient delivery of food and beverages.
4. Handle guest inquiries, complaints, and special requests professionally and efficiently.
5. Monitor and ensure cleanliness and organization of the dining area, bar, and service stations.
6. Assist in training and motivating staff to provide exceptional service and uphold standards.
7. Collaborate with kitchen staff to ensure smooth communication between front-of-house and back-of-house operations.
8. Manage cash and credit card transactions, guest checks, and billing processes.
9. Conduct pre-shift meetings to communicate menu specials, reservations, and events.
10. Monitor inventory levels and communicate replenishment needs to management.
11. Assist with scheduling and staffing to ensure adequate coverage during peak hours.
12. Participate in menu planning and development, providing feedback on current and potential new items.
13. Work with the management team to implement promotions, events, and marketing initiatives.
14. Develop and maintain relationships with regular guests, providing personalized service.
15. Train and develop staff, focusing on service skills and product knowledge.
16. Conduct performance evaluations and provide feedback for staff development.
17. Ensure compliance with health, safety, sanitation standards, and company policies.
18. Perform other duties as assigned by the restaurant manager or management team.

Qualifications

• Experience in a similar role within fine dining or upscale hotel environments.
• Strong leadership and supervisory skills with the ability to motivate and train staff effectively.
• Excellent communication and interpersonal skills aimed at delivering exceptional customer service.
• Extensive knowledge of food and beverage offerings, including menu items, ingredients, and preparation methods.
• Ability to work efficiently in a fast-paced environment and handle high-stress situations with composure.
• Proficiency in handling cash transactions and using POS systems.
• Flexible schedule, including availability in evenings, weekends, and holidays.
• A high school diploma or equivalent; additional certification in hospitality management is a plus.

Additional Information

Your team and working environment:

A diverse, young, and vibrant team.

Our commitment to Diversity & Inclusion:

We are an inclusive company committed to attracting, recruiting, and promoting diverse talent.