Education Counsellor - Canada & USA

IDP Education Ltd; Abu Dhabi; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in international education services seeks an enthusiastic Education Counsellor to guide aspiring students in their educational journeys. This role involves providing tailored advice on study opportunities, assisting with application processes, and fostering strong relationships with students and educational institutions. The ideal candidate will have a passion for service excellence, outstanding communication skills, and experience in education counselling. Join a diverse team dedicated to turning local dreams into global realities, and help shape the future of students from around the world.

Qualifications

• Bachelor's degree or equivalent required.
• Experience in a sales-driven environment with target achievement focus.

Responsibilities

• Counsel prospective students to identify suitable study options.
• Assist students through admissions, visa, and pre-departure processes.
• Build and maintain strong relationships with students and families.

Skills

Fluency in English

Excellent communication skills

Customer-focused

Relationship management

Planning and organizational skills

Proactive problem-solving

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

CRM systems

Job description

About IDP

IDP is the global leader in international education services, delivering success to students, test takers, and partners through trusted relationships, digital technology, and customer research. As an Australian-listed company operating in over 50 countries, we are proud of our diverse team of over 7,000 professionals from various backgrounds. Our customer-first approach, powered by global technology, helps turn local dreams into global realities.

Learn more at www.careers.idp.com

Role Purpose

The Education Counsellor provides excellent counselling services to guide international students in choosing institutions that align with their learning and career goals. This includes offering information on study opportunities, local education systems, culture, and geography, assisting with application documentation, facilitating enrolments, and promoting IDP products and services.

Key Responsibilities

1. Counsel prospective students to identify suitable study options and institutions.
2. Conduct phone discussions and meetings to convey course information and address student needs, including admissions and qualification advice.
3. Assist students in shortlisting applications to optimize counselling efficiency.
4. Support students through admissions, visa, and pre-departure processes.
5. Build and maintain strong relationships with students and their families to position IDP as a trusted service provider.
6. Uphold high standards of integrity and ethics in all interactions.
7. Provide outstanding service to convert students to the next stage of the application process.
8. Identify lead opportunities and develop relationships with prospective schools, universities, and scholarship bodies.
9. Utilize CRM systems to support the counselling process, including lead management and follow-up.
10. Explore new business opportunities in consultation with the Business Unit Manager.
11. Maintain regular contact with key accounts such as schools and scholarship organizations.
12. Respond promptly and accurately to face-to-face, phone, and email inquiries.
13. Process applications, obtain offers, and facilitate timely enrolments.

Required Experience

• Bachelor’s degree or equivalent.
• Fluency in English.
• Experience in a sales-driven environment with target achievement focus.
• Knowledge of education institutions, admission, and immigration processes.
• Excellent communication skills for engaging with diverse stakeholders.
• Strong planning and organizational skills.
• Customer-focused with a passion for service excellence.
• Effective relationship management skills.
• Team player with a proactive problem-solving approach.
• Sound judgment and integrity in decision-making.
• Proficient in Microsoft Office and CRM systems.
• Experience in education counselling and working/studying in relevant destination countries.