Counter Services Manager ( UAEN )

Mashreq; United Arab Emirates; On-site; AED 180,000 - 250,000; Full time

Job summary

A leading banking institution in the UAE is seeking a seasoned professional to manage counter service operations. The role involves overseeing cash transactions, ensuring compliance with policies, and enhancing customer satisfaction. Ideal candidates will have extensive banking experience and strong leadership skills.

Qualifications

• At least 10 years of experience as a teller within the banking industry.

Responsibilities

• Manage cash counter transactions accurately and swiftly.
• Proactively manage customer queues to ensure satisfaction.
• Ensure adherence to anti-money laundering policies.

Skills

Leadership

Communication

Interpersonal Skills

Education

College Graduate

Job description

Job Description

To manage efficiently a team of Counter Service Specialist and Sales & Service Representatives and effectively handle the Branch cash and SSR counter areas in a risk free and customer friendly manner.Ensure adherence by counter staff to policies and processes whilst striving to minimize operational losses.

Responsibilities

• Manage cash counter transactions of a branch with a customer base between 10K - 15K, portfolio size of AED. 140 - 150M in assets and 130M - 140M in liabilities.
• Ensure all cash counter and SSR counter transactions are processed accurately and swiftly and in accordance with the established policies and procedures and regulatory requirements.
• Proactively manage customer queues at the cash counters and SSR counter to ensure customer satisfaction is maintained at the highest.
• Endeavour to reduce customer wait time and serve time by efficient and risk free processing of all transactions at the cash counter and SSR counter.
• Effectively manage branch cash levels ensuring optimum utilization of cash on hand.
• Provide continuous feedback to Branch Operations [District Operations Managers] on process adherence and any observed inconsistencies at both the counters. Additionally, strive towards identifying process improvement opportunities.
• Ensure cash shortages and excesses both at counter and ATM are maintained at minimum zero by being vigilant and alert on any possible internal and external frauds and risks. Additionally strive towards zero operational losses in respect to transaction processing errors.
• Ensure adherence to all policies and procedures to ensure an acceptable and satisfactory risk rating of the cash counter and SSR counter area by corporate risk management division.
• Ensure proactive management and implementation of anti-money laundering policies and procedures.
• Ensure effective and timely implementation of changes / modifications to the processes and policies made by Head Office.
  
  

Qualifications

• Incumbent should have in-depth knowledge of :
• Counter related functions
• SSR related functions
• Cash management
• Clearing & Collection
• Drafts & Remittances
• Suspense / Wash accounts & G/L booking & liquidation
• System & Process of the area
• Fair knowledge of RBG products
• Extensive knowledge of all counter related and dependent process
• Excellent knowledge of banks APPM / OPM and other regulatory requirements.
• Must possess leadership / supervisory and excellent communication and interpersonal skills.
• College Graduate with at least 10 years of experience as a teller within the banking industry.