Patient Administration Manager

Medi Clinic; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player in healthcare is seeking a skilled manager to oversee patient service revenue processes. This role involves leading a dedicated team to ensure optimal revenue collection and compliance with regulatory standards. You will be pivotal in enhancing the patient journey from referral to follow-up, ensuring operational excellence across all service points. If you are passionate about healthcare management and want to contribute to a dynamic environment, this opportunity is perfect for you.

Qualifications

• 3-5 years management experience in a similar role.
• Experience in Revenue Cycle Management in the healthcare industry.

Responsibilities

• Lead and manage the team effectively.
• Monitor Revenue Cycle Management compliance and effectiveness.
• Provide operational management within scope of responsibility.

Skills

Budgeting and financial planning

MS Office proficiency

Contract and service level agreement management

Knowledge of DRGs and case management

Patient/customer service delivery

Financial statements and reporting

Financial systems (SAP, HIS)

Understanding of hospital operations

Risk management principles

Education

Bachelor’s Degree in commerce, health, or hospitality

Tools

SAP

HIS

Job description

Closing details

Closing date:
Number of positions: 1
Recruiter name: Reem Mansoor
Reference number: 60094
Workplace: Mediclinic Airport Road Hospital, Abu Dhabi, United Arab Emirates

Main Purpose of the Job

To monitor and manage the patient and front office administration processes related to capturing, managing, and collecting patient service revenue to ensure optimal revenue collection and prevent financial risk.

To ensure the delivery of the patient journey from referral to follow-up and the management of all operational service points.

Key Responsibility Areas

• Lead and manage the team efficiently and effectively.
• Monitor and manage Revenue Cycle Management governance by ensuring compliance with regulatory, legislative, and internal processes and practices.
• Provide management guidance to the front office, case management, and revenue cycle functions, and monitor the effectiveness of all related processes.
• Provide effective and efficient operational management within scope of responsibility.
• Review PLP reports and discuss with relevant stakeholders to monitor doctors' performance.
• Oversee the effectiveness of all client services.

Required Education

Essential: A relevant Bachelor’s Degree in commerce, health, or hospitality-related field.

Required Experience

Essential: At least 3-5 years’ management experience in a similar position.

Desired: Experience with Revenue Cycle Management in the healthcare industry, including relevant financial functions, and experience in patient service delivery.

Required Job Skills and Knowledge

• Application of sound budgeting and financial planning and management principles.
• Proficiency in MS Office applications.
• Contract and service level agreement management.
• Knowledge of DRGs and related case management.
• Experience in delivering complex patient/customer-focused services across multiple service points.
• Financial statements and reporting.
• Knowledge of financial systems (SAP, HIS).
• Understanding of hospital and clinic operations and Revenue Cycle Management processes (intermediate level).
• Knowledge of risk management principles, systems, and best practices.

All applicants will be considered, with preference given to designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become part of the Mediclinic Middle East family.