Front Desk Agent

Rotana Hotel; United Arab Emirates; On-site; AED 30,000 - 45,000; Full time

Job summary

A leading hotel in the UAE is seeking a Front Desk Agent to provide exceptional customer service, ensuring high levels of guest satisfaction. The ideal candidate will possess a degree in hospitality, excellent communication skills, and previous experience in a hotel front office. Join a dynamic team and contribute to creating memorable experiences for guests.

Qualifications

• Previous Front Office experience in a hotel.
• Excellent written and verbal English communication skills.

Responsibilities

• Provide prompt, courteous, and efficient service to all guests.
• Greet guests personally and escort them to their rooms.
• Accurately handle cashiering standards and comply with policies.

Skills

Communication

Problem Solving

Customer Focus

Adaptability

Education

Degree in hospitality

Tools

Opera

Job description

Bachelor of Hotel Management (Hotel Management)

Vacancy

1 Vacancy

Job Description

Job Responsibilities

1. Provide prompt, courteous, and efficient service to all guests to achieve high customer satisfaction through personalized service from arrival to departure.
2. Greet guests personally by name when known and escort them to their rooms to make them feel welcomed.
3. Conduct in-room and hotel familiarization, assisting guests with hotel activity inquiries and requests.
4. Maintain updated knowledge of hotel information, local services, operating hours, promotions, events, and attractions to respond effectively to guest queries.
5. Be aware of daily rate levels and occupancy rates.
6. Accurately handle cashiering standards and comply with all policies and procedures.
7. Process accounts from check-in to check-out, ensuring accurate posting of incidental charges using computerized systems.
8. Maintain guest privacy by ensuring confidentiality of guest details.
9. Understand and adhere to hotel policies, procedures, and service standards, and be knowledgeable about hotel facilities and events.

Desired Candidate Profile

Education, Qualifications & Experiences

• Degree in hospitality preferred, with previous Front Office experience in a hotel.
• Excellent written and verbal English communication skills; knowledge of additional languages is a plus.
• Strong interpersonal and problem-solving skills.
• Computer literacy; experience with Opera system is advantageous.

Knowledge & Competencies

• Customer-driven with a proactive, outgoing, charismatic, and approachable personality.
• Ability to work well under pressure in a fast-paced environment.
• Team player capable of working with a multicultural team and guests.
• Key competencies include: Understanding the Job, Taking Responsibility, Recognizing Differences, Customer Focus, Adaptability, and Teamwork.

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Chefs
• F&B
• Front Desk

Keywords

• Front Desk Agent

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