Fleet Coordinator - noon Food

湯潮; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An innovative company is seeking a dynamic Operations Manager to enhance logistics efficiency and support delivery associates. This role involves managing schedules, monitoring performance, and ensuring a seamless customer experience. You will work with a talented team dedicated to revolutionizing the food delivery landscape in the Middle East. If you are resourceful, proactive, and possess strong analytical and communication skills, this opportunity is perfect for you. Join us in our mission to empower retailers and drive operational excellence in a fast-paced environment.

Qualifications

• 2+ years of experience in e-commerce or logistics.
• Strong analytical skills and business acumen.

Responsibilities

• Manage and support delivery associates to improve performance.
• Monitor logistics quality and reduce delivery delays.
• Oversee fleet operations for a seamless customer experience.

Skills

Analytical Skills

Communication Skills

Project Management

Strategic Decision Support

Education

Bachelor’s Degree in Logistics

Bachelor’s Degree in Supply Chain Management

Job description

About noon

noon is the region's leading consumer commerce platform. Launched in Saudi Arabia and the UAE in December 2017, and expanded to Egypt in February 2019, noon offers a comprehensive ecosystem including marketplaces for food delivery, quick commerce, fintech, and fashion. Although we are six years in, we consider ourselves only 5% complete in our journey.

Our mission: Every door, every day

About noon Food:

noon Food is a restaurant-first platform within the noon app, providing fair commissions, sustainable programs, and operational flexibility for the food and beverage industry in the Middle East. Our goal is to revolutionize the F&B delivery landscape by empowering retailers with control and success.

What you'll do:

Join a team of some of the fastest, smartest, and hardest-working professionals. We are young, aggressive, and talented, driving major initiatives forward.

• Manage and support delivery associates by planning schedules, monitoring performance, addressing issues, and providing coaching and mentorship to improve performance.
• Ensure daily rider login levels meet projected demand at the hub.
• Monitor logistics quality, collaborate with the order management team to reduce delivery delays, and improve on-time performance.
• Oversee fleet operations to ensure a seamless customer experience.
• Identify areas for operational efficiency improvements through planning, monitoring, and issue resolution.
• Track rider-driven cancellations and denials, analyze trends, and implement corrective actions.
• Foster positive relationships with delivery associates to enhance morale, productivity, and retention.
• Ensure professional and courteous communication with customers, both in person and over the phone.

What you’ll need:

• Bachelor’s Degree in Logistics, Supply Chain Management, or a related field
• At least 2 years of experience in e-commerce or a related field
• Strong experience in strategic decision support and enabling initiatives to improve financial performance
• Excellent analytical skills and business acumen
• Strong interpersonal and communication skills to build relationships with stakeholders
• Ability to develop project work plans and ensure stakeholder compliance

Who will excel?

• Individuals with high standards who value hard work
• Resourceful and proactive with a bias for action
• Courageous and original thinkers
• Adaptable, willing to pivot, and eager to learn