Rooms Controller

Hilton Hotels; Ras Al Khaimah; On-site; AED 30,000 - 45,000; Full time

Job summary

Join a leading global hospitality company as a Rooms Controller, where you'll manage room allocations and enhance guest experiences. This role involves coordinating check-ins, monitoring room inventory, and ensuring guest satisfaction in a fast-paced environment. Ideal candidates will have experience in front office operations and a strong understanding of PMS systems. Hilton offers competitive salaries and benefits, including travel programs and shared accommodations.

Benefits

Go Hilton Team Member Travel Program

Staff Cafeteria

Shared Accommodation

Transportation

Qualifications

• 1-2 years experience in Front Office or Reservations.
• Strong understanding of room allocation processes.

Responsibilities

• Assign rooms based on guest preferences and special requests.
• Coordinate efficient check-in and pre-arrival procedures for groups.
• Run and analyze daily reports to support room planning.

Skills

Communication

Problem Solving

Organizational Abilities

Attention to Detail

Tools

PMS Systems

Microsoft Office

Job description

As a Rooms Controller, you will be responsible for the effective management and performance of all room allocations for guests. Responsibilities include:

• Assign rooms based on guest preferences and special requests.
• Pre-register VIPs and groups; prepare keys and welcome materials in advance.
• Coordinate efficient check-in and pre-arrival procedures for groups.
• Track and accommodate requests for room changes, early check-ins, and late check-outs.
• Monitor out-of-order rooms and ensure accurate room inventory status.
• Confirm reservations and cancellations; manage duplicate bookings and over-commitments.
• Ensure rates align with market codes; document and report any discrepancies.
• Verify guest billing accuracy and adjust folios as needed.
• Run and analyze daily reports to support room planning and guest experience.
• Communicate guest needs clearly across departments and follow up on resolution.

Desired Candidate Profile

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

Minimum requirements include:

• Minimum 1-2 years experience in Front Office, Reservations, or related rooms operations.
• Strong understanding of PMS systems (e.g., Opera, OnQ) and room allocation processes.
• Excellent communication and guest service skills.
• High attention to detail and ability to multitask in a fast-paced environment.
• Strong problem-solving and organizational abilities.
• Professional appearance and adherence to confidentiality standards.
• Ability to work collaboratively with other departments.
• Flexibility to work shifts, including weekends and holidays.
• Basic proficiency in Microsoft Office and hotel reporting tools.
• Prior experience in a similar 4- or 5-star hotel environment preferred.

In addition to a competitive salary, you will receive a range of benefits, including access to our Go Hilton Team Member Travel Program, staff cafeteria, shared accommodation, and transportation. All necessary residency and work permits are included.

What is it like to work for Hilton?

Hilton is the leading global hospitality company, spanning from luxurious hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered exceptional accommodations, service, amenities, and value. Our vision is to fill the earth with the light and warmth of hospitality, creating remarkable experiences worldwide every day. Our Team Members are at the heart of this mission!

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