Salesman cum Mobile Phone Technician`

Shaheen Al Karama Trading LLC; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading retail and service brand in Dubai is seeking a Mobile Phone Sales Associate. The ideal candidate will assist customers in selecting mobile devices, handle transactions, and provide after-sales support. Candidates with technical repair skills are preferred, and immediate joiners are welcome.

Qualifications

• Minimum 2 years of experience in mobile phone sales and technical repair.
• Strong knowledge of smartphones, tablets, accessories, and mobile operating systems (Android & iOS).
• Fluency in English required; Hindi/Arabic is an advantage.

Responsibilities

• Assist customers in selecting mobile devices and accessories based on needs.
• Handle point-of-sale transactions and maintain accurate sales records.
• Provide after-sales support and address customer concerns.

Skills

Customer service

Sales techniques

Communication

Interpersonal skills

Multi-tasking

Job description

• Assist customers in selecting mobile phones, tablets, accessories, and other gadgets based on their needs and budget.
• Handle point-of-sale transactions, invoicing, and maintain accurate sales records.
• (Optional, but Preferred) : Diagnose and repair mobile phones (both hardware and software issues), including screen replacements, battery changes, and software flashing.
• Provide after-sales support and address customer concerns promptly and professionally.
• Maintain and organize product displays to ensure a clean and appealing showroom.
• Keep up-to-date with the latest mobile devices, features, and market trends.
• (Optional, but preferred): Perform basic repairs on laptops, smartwatches, and other digital devices.
• Collaborate with the sales and service team to ensure smooth daily operations.
• Maintain tools, equipment, and service areas in proper working condition.
• Ensure excellent customer service and work to achieve sales targets.

Requirements:

• Minimum 2 years of experience in mobile phone sales and technical repair.
• Strong knowledge of smartphones, tablets, accessories, and mobile operating systems (Android & iOS).
• (Optional, but preferred): Skilled in diagnosing and repairing mobile phone issues such as screen replacement, battery replacement, charging problems, and software troubleshooting.
• Good understanding of customer behavior and sales techniques.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and handle multiple customers efficiently.
• Basic knowledge of laptop repair, smartwatches, and other smart devices is a plus.
• Fluency in English is required (knowledge of Hindi/Arabic is an advantage).
• Must be presentable, honest, and customer-oriented.
• Immediate joiners preferred (Visit visa or transferable visa candidates are welcome).
• Willing to work in Al Karama, Dubai, in a retail shop environment.

Desired Candidate Profile

• Minimum 2 years of experience in mobile phone sales and Optional: Repair (both hardware and software).
• Strong knowledge of smartphones, tablets, accessories, and the latest mobile technologies (iOS & Android).
• (Optional, but Preferred): Ability to diagnose and fix common issues related to screens, batteries, charging ports, and software problems.
• Excellent sales and communication skills with the ability to understand customer needs and recommend suitable products or solutions.
• Well-groomed, professional, and customer-service oriented.
• Ability to multi-task in a fast-paced retail environment.
• Basic knowledge of laptops and gadget repairs is a plus.
• Preferably on visit visa or transferable visa and ready to join immediately.

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Shaheen Al Karama Trading LLC is a trusted retail and service brand specializing in mobile phones, laptops, tablets, gaming consoles, smartwatches, and a wide range of digital gadgets. Established in 2003 and located in the heart of Al Karama, Dubai, we have built a strong reputation for offering genuine products at competitive prices, paired with exceptional after sales support.