Head of Experience Integration (Trainings / Guest Experience / Operations)

Confidential; Abu Dhabi; On-site; AED 70,000 - 110,000; Full time

Job summary

An innovative company is seeking a visionary Experience Integration Manager to craft unforgettable guest journeys. This role involves leading the design and implementation of immersive experiences, collaborating with cross-functional teams, and ensuring exceptional storytelling and operational excellence. With a focus on continuous improvement and revenue growth, you will oversee budget management and establish key metrics for success. If you have a passion for storytelling and a strategic mindset, this is your opportunity to shape the future of guest experiences in a dynamic leisure destination.

Qualifications

• 8+ years in theme parks or leisure industries with leadership experience.
• Deep understanding of guest experience management and operations.

Responsibilities

• Lead design and implementation of immersive guest experiences.
• Collaborate with teams to integrate new experiences into operations.

Skills

Guest Experience Management

Operational Excellence

Strategic Thinking

Project Management

Data Analysis

Storytelling

Education

Bachelor's degree in Hospitality

Tools

Quality Assurance Tools

Industry-standard Software

Job description

Head of Experience Integration (Trainings / Guest Experience / Operations)

Are you passionate about creating unforgettable guest journeys? Do you thrive at the intersection of innovation, storytelling, and operational excellence? We’re looking for a visionary Experience Integration Manager to lead transformative guest experiences.

What You’ll Do :

1. Lead the design and implementation of immersive, innovative experiences across all guests' attractions.
2. Partner with cross-functional teams to seamlessly integrate new experiences into daily operations.
3. Identify training needs across teams to ensure employees have the skills necessary for exceptional storytelling and operational excellence.
4. Collaborate with Training & Development to craft targeted training programs that elevate storytelling and service standards.
5. Drive continuous improvement, operational transformation, and revenue-generating initiatives.
6. Oversee budget planning and management for experience development initiatives, ensuring alignment with financial goals and maximizing return on investment.
7. Implement strategies that enhance guest experiences while also driving revenue growth through new attractions, upselling opportunities, and improved operational efficiencies.
8. Establish key metrics to assess the impact of new experiences and training programs, providing insights for continuous refinement and improvement.

What You Bring :

• 8+ years in theme parks, tourist attractions, or leisure industries (10+ preferred).
• Deep understanding of theme park operations and guest experience management.
• Proven leadership in driving transformation and cross-functional collaboration.
• Strategic thinking, creative problem-solving, and strong financial acumen.
• Exceptional attention to detail and analytical skills, with the ability to identify trends, patterns, and areas for improvement based on data and analysis.
• Proficiency in quality assurance tools, techniques, and methodologies, as well as industry-standard software and systems.
• Flexibility to work evenings, weekends, and holidays as needed, depending on theme park operating schedules and business requirements.
• Robust organizational & resource planning, project management, and stakeholder management abilities.
• Passion for storytelling, innovation, and excellence.
• Bachelor's degree in Hospitality or related field; design thinking is a plus.
• Experience with IP partnerships and emerging guest engagement technologies is a plus.

You’re someone who :

• Thinks strategically, acts empathetically, and leads boldly.
• Loves weaving narratives into every corner of a guest experience.
• Thrives in fast-paced, dynamic environments with diverse teams.
• Lives and breathes guest obsession.

If you're ready to shape the future of guest experiences in one of the world’s most dynamic leisure destinations— we want to meet you.

Apply now or connect with us to learn more. Let’s create magic together.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Training and Customer Service

Industries

Entertainment Providers and Hospitality