Front Office Supervisor- ( Female)Filled

Dusit Hotels and Resorts in Davao; Abu Dhabi; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Front Office Manager to ensure exceptional guest experiences and uphold the company's values. This role involves overseeing staff operations, managing guest check-ins and check-outs, and ensuring high standards of service and satisfaction. With a focus on continuous improvement and a commitment to excellence, the ideal candidate will foster a positive working environment while adhering to the highest standards of hospitality. If you are passionate about guest service and thrive in a dynamic setting, this opportunity is perfect for you.

Qualifications

• 2+ years of Front Office or Guest Service experience in a similar role.
• Proficient in English, both written and spoken.

Responsibilities

• Ensure staff knowledge of hotel features and services.
• Handle guest complaints and ensure satisfaction.
• Monitor cashiering procedures and settle guest accounts.

Skills

Guest Service

Communication Skills

Yield Management

Interpersonal Skills

Education

Bachelor’s degree in Hotel Management

Job description

Job Description

PRIMARY RESPONSIBILITIES:

• Ensure the staff’s knowledge of hotel features, services, hours of operation, room rates, special packages, and promotions.
• Ensure smooth handling of both FIT guests and group check-outs according to standard procedures.
• Maintain staff punctuality and document attendance records.
• Maintain all equipment at the Front Desk and ensure supplies are adequate for operations.
• Complete requisitions to replenish items needed to handle high business volume.
• Prepare bi-weekly schedules based on business levels.
• Ensure staff report on time and record any absences or calls.
• Inspect staff grooming and attire regularly, rectifying deficiencies to meet Dusit International standards.
• Maintain a healthy working environment and good departmental relationships.
• Pre-assign rooms in the computer and follow through on requirements.
• Prepare for guest arrivals, including packages and registration cards.
• Handle guest complaints according to pacification procedures to ensure satisfaction.
• Monitor room status, report unclean or out-of-service rooms to Housekeeping, and resolve discrepancies.
• Review unfinished assignments and follow up with the next supervisor.
• Monitor cashiering procedures, including adjustments, paid outs, corrections, and miscellaneous charges.
• Handle foreign currency exchange, post, split, transfer charges, and settle guest accounts.
• Close cashier and balance the cashier summary.
• Complete remittance documentation.
• Ensure the telephone is answered within 3 rings with proper etiquette.
• Maintain high standards of personnel appearance and hygiene.
• Oversee Express check-in/check-out processes for accuracy.
• Handle late check-out requests per hotel procedures.
• Ensure proper handling of Group check-ins and check-outs.
• Resolve and document traces.
• Monitor the house bank and ensure all banks are intact.
• Manage the safe deposit box procedures, including key inventory and record-keeping.

OTHERS:

• Engage in continuous learning through personal IDP.
• Perform any other duties assigned by superiors.

Accountabilities:

• Represent Dusit’s brand and values at all times, establishing relationships and delivering exceptional guest experiences while promoting Thai graciousness.

Company’s Culture:

• Communicate and embody the company’s culture (Vision, Mission, Values), lead by example, and cascade these to subordinates — “Proud to belong and to contribute.”

CONFIDENTIALITY:

• Ensure confidentiality and secure storage of all intellectual property and databases, both physically and electronically. Adhere to Internet and email policies. Maintain confidentiality of hotel, customer, and staff information during and after employment.

JOB REQUIREMENTS:

• Bachelor’s degree in Hotel Management or relevant field.
• At least 2 years of Front Office or Guest Service experience in a similar role.
• Knowledge of yield management and cost controls.
• Proficient in English, both written and spoken.
• Pleasant personality with good communication and interpersonal skills.