AV Technician

Address Hotels + Resorts; Dubai; On-site; AED 40,000 - 60,000; Full time

Job summary

A leading hospitality group in Dubai is seeking an AV Technician to manage maintenance and planning across hotel facilities. The role requires technical expertise and a customer-focused approach to ensure exceptional service and minimize disruption for guests.

Qualifications

• 1-2 years’ experience in a similar position in a 5-star hospitality company.

Responsibilities

• Oversee all repair work and preventative maintenance.
• Ensure full availability and serviceability of hotel facilities.

Skills

Preventive Maintenance

Customer Focus

Adaptability

Education

Certification in Maintenance Engineering

Tools

Event Planning Software

Recreation Management Software

Customer Relationship Management

Communication Tools

Online Surveys and Feedback Tools

Job description

“Every single member of our organization adds a great value. Emaar is not a collection of talented individuals, but a team of great pooled talent.” – Mohamed Alabbar

ABOUT THE COMPANY

Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world.

Address Hotels + Resorts is the first brand launched by Emaar Hospitality Group with properties situated in some of the most sought-after locations. Address brings a fresh identity to the global hospitality and service sector by setting new benchmarks with its gracious hospitality and exceptional service.

Recognized for its fusion of contemporary style with a touch of classic elegance, Address Hotels + Resorts enriches the lives of its guests with intuitive experiences. Staying true to its tagline ‘Where Life Happens’, Address offers its guests opportunities to celebrate life and its most cherished moments. It’s the ultimate Address.

ABOUT THE ROLE

Department: Repair & Maintenance

Role: AV Technician

This Engineering function is responsible for maintenance and planning across the hotel to ensure full availability and serviceability of hotel facilities and to minimise disruption for guests. It is responsible for overseeing all repair work, preventative maintenance and reconstruction work is completed to standard, as well as ensuring functional emergency recovery plans.

WHAT YOU WILL NEED TO SUCCEED

• Minimum Certification in Maintenance Engineering or related Technical field.
• Minimum of 1 -2 years’ experience in a similar position in a 5-star hospitality company.
• Good knowledge of preventive maintenance of Hotel assets.

PERFORMANCE DRIVEN CULTURE; WHAT WILL YOU BE MEASURED AGAINST

• Conduct all operational tasks in the Engineering department in line with required service standards and procedures.
• Go the extra (s)mile where you can.
• Prevent complaints and ensure adequate service recovery where needed.
• Pro-actively communicate with fellow Ambassadors, always with the Guest’s interests at heart.

Technical Skills

• Event Planning Software
• Recreation Management Software
• Customer Relationship Management
• Communication Tools
• Online Surveys and Feedback Tools

Competencies:

• Put Customer First
• Drive for Results
• Learning
• Resilience
• Adaptability

WHAT WE BELIEVE IN

At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.

Customer Focus

Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.

Ownership Mindset

No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.

Fast Paced

Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.

Talent and Tenacity

Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.

Adaptability

We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.