Pool Butler

Mandarin Oriental Hotel Group; Dubai; On-site; AED 30,000 - 40,000; Full time

Job summary

Join a prestigious hotel as a Pool Butler, where you'll enhance guest experiences by overseeing pool operations and ensuring exceptional service. Ideal candidates will have experience in recreation or leisure, strong communication skills, and a passion for customer service. This role offers a dynamic work environment in a luxury setting.

Qualifications

• Minimum 1 year of experience in Recreation or Leisure; 5-star hotel experience preferred.
• Proficient in English; additional languages like Arabic are preferred.

Responsibilities

• Oversee daily pool operations ensuring cleanliness and service.
• Maintain knowledge of resort services to enhance guest satisfaction.
• Handle guest bookings and feedback professionally.

Skills

Customer Service

Communication

Interpersonal Skills

Education

Lifeguarding Certification

First Aid Certification

Job description

Based at the Mandarin Oriental Downtown, Dubai within the Greek Restaurant in Dubai, the Pool Butler is responsible to serve the needs of the business, our guests and our colleagues by maintaining the effectiveness of the day-to-day pool operations, enhancing guest experience by being a key point of contact for guest interaction in the hotel. Pool Butler reports to the F&B Supervisor.

As a Pool Butler, you will be responsible for the following duties:

• Oversee daily pool operations to ensure exceptional cleanliness, ambience, safety, and service in line with company standards.
• Maintain thorough knowledge of resort services and products, promoting offerings to enhance guest satisfaction and drive revenue.
• Ensure proper inventory management, including maintaining par stock levels and requisitioning supplies as needed.
• Actively participate in meetings, training sessions, and daily briefings to support team alignment and continuous improvement.
• Handle guest bookings, requests, and feedback professionally, ensuring prompt resolution and accurate record-keeping.
• Adhere to safety protocols and proper procedures, including guest liability waivers and accurate billing practices.

As a Pool Butler, we expect from you:

• Minimum 1 year of experience in Recreation, Leisure, or Fitness & Wellness; 5-star hotel experience preferred.
• Valid certifications in Lifeguarding, First Aid, and Pool Response are advantageous.
• Proficient verbal and written communication in English; additional languages such as Arabic are preferred.
• Strong customer service skills, with the ability to meet guest needs effectively in outdoor settings.
• Knowledge of pool safety, food and beverage hygiene, and basic money handling/POS system use.
• Excellent interpersonal, organizational, and multitasking abilities, with physical stamina and flexibility to work varied shifts.

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