Store Manager | Retail | Watsons | Abu Dhabi

Robinson & Co (Singapore) Pte Ltd; Dubai; On-site; AED 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead their retail team in delivering exceptional customer service and driving sales. This role involves planning, directing, and controlling store operations, ensuring compliance with brand standards, and fostering a collaborative team environment. The ideal candidate will have a strong background in retail management, particularly in the beauty sector, and possess excellent leadership and analytical skills. Join a forward-thinking company where you can make a significant impact on customer satisfaction and business performance.

Qualifications

• 5+ years of experience in retail and team management in the beauty sector.
• Strong understanding of beauty industry trends.

Responsibilities

• Drive and monitor sales performance to meet targets.
• Manage store budgets and expenses effectively.
• Ensure exceptional customer service and shopping experience.

Skills

Management skills

Customer service orientation

Leadership skills

Problem-solving skills

Empathy

Analytical skills

Education

Bachelor's degree

Master's degree

Job description

Store Manager | Retail | Watsons | Abu Dhabi

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role

The job holder (JH) is responsible for planning, controlling, and directing their store team to achieve the highest level of customer service standards and in-store execution to deliver sustainable sales and profitable targets. JH provides excellent communication and people's skills in order to influence everyone to manifest the best professional customer service and is equipped with the ability to understand and analyze sales figures to drive the business to achieve its targets.

What you will do

• Drives, monitors and reviews sales performance and recommends action plans to deliver sales budget (Store Level).
• Conducts monthly meetings focusing on category sales performance with the selling personnel to update category performance and recommend action plans for improvement.
• Implements strategies and ensures 100% execution of all programs to achieve sales target of all EXCLUSIVE products and submits feedback on promo effectiveness.
• Manages and controls store approved OPEX budgets (i.e utilities, wrap supply, staff cost, etc).
• Recommends and initiates plans to optimize the stores’ controllable expense.
• Achieves shrinkage budget below tolerance level through day to day monitoring of Retail Operating Standard Compliance (store level).

Commercial

• Checks and reviews the implementation of display and timely replenishment.
• Manages availability and timely replenishment of stocks.
• Ensures consistent, accurate and timely inventory adjustments (GAP, Cycle Counts, Negative Quantity on Hand, False Positive).
• Complies consistently with the Brand of Service Standards when dealing with customers (internal or external).
• Ensures customers' shopping experience exceeds customers’ expectations.
• Handles and reports product queries, complaints and offers advice professionally aligned with the Brand of Service Standards procedure.
• Drives loyalty members programs and initiatives to achieve target transactions participation.
• Drives selling techniques to achieve target conversion / transaction rate.
• Cascades ongoing promotions, activities, memos, bulletins following the standard power talk guidelines on a regular basis.
• Checks and validates proper implementation and execution of promotional and store activities (e.g. promo call outs, hero displays and price changes).

Process

• Ensures policies, brand standards, grooming guidelines and internal control procedures are communicated and implemented as per SOP.
• Demonstrates strong analytical skills and understanding of the system and reporting.
• Monitors store controllable expenses, supervises loss, asset protection and risk management and is accountable for inventory management.
• Liaises with mall management, store documentation as appropriate (daily reports, banking, refunds, exchanges, etc).

People

• Plans and monitors Personal Development Plans and role development interventions.
• Identifies, implements and monitors team learning interventions.
• Reviews and discusses performance appraisal and personal plans of direct reports.
• Implements action plans for employee engagement.

Required skills to be successful

• Good knowledge of the beauty industry and trends.
• Management skills and people development.
• Empathy and customer service oriented.
• Leadership and problem-solving skills.
• Excellent relationship skills.
• Integrity and trust dealing with ambiguity.
• Proactive with good team spirit and able to take initiatives.

What equips you for the role

• Education : Bachelor or Master degree would be a plus.
• Minimum Experience and Knowledge : Min 5+ years of experience in retail and team management in the beauty sector.

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