Digital Marketing & Customer Support Executive

FIRST SOLUTION INFORMATION TECHNOLOGY EST.; Dubai; On-site; AED 40,000 - 60,000; Full time

Job summary

A leading company in Dubai seeks a proactive bilingual professional for a dual role in digital marketing and customer support. The ideal candidate will enhance online visibility, manage social media, and ensure exceptional client experiences. Join a dynamic team focused on innovation and customer satisfaction.

Qualifications

• Minimum 1 year in digital marketing and/or customer support roles.
• Fluency in English and Hindi (spoken and written).

Responsibilities

• Plan and execute digital marketing strategies to enhance online visibility.
• Handle inbound customer inquiries via phone, WhatsApp, and chat.
• Collaborate with the internal team to align customer service and marketing efforts.

Skills

Social media management

Content planning

Client interaction

Multitasking

Time management

Education

Bachelor’s degree in Digital Marketing

Bachelor’s degree in Marketing

Bachelor’s degree in Communication

Tools

Canva

Meta Business Suite

Google Workspace

Job description

Job Description

Digital Marketing:

1. Plan and execute digital marketing strategies to enhance online visibility.
2. Manage social media platforms (Instagram, Facebook, WhatsApp), including posting, engagement, and responding to DMs.
3. Coordinate with the design/content team for marketing campaigns and promotional content.
4. Monitor online trends and suggest innovative content ideas.
5. Track and report social media performance and lead generation metrics.

Customer Support:

1. Handle inbound customer inquiries via phone, WhatsApp, and chat in both English and Hindi.
2. Follow up with leads and maintain ongoing communication with prospects and clients.
3. Provide accurate service information and support clients through the sales journey.
4. Maintain records of customer interactions and report concerns or feedback to the internal team.
5. Ensure a professional and friendly customer experience at all times.

Coordination & Support:

1. Collaborate with the internal team to align customer service and marketing efforts.
2. Assist with basic backend and administrative support when needed.
3. Contribute to continuous improvements in service quality and digital reach.

Desired Candidate Profile

We are looking for a proactive, bilingual professional with digital marketing expertise and exceptional customer support skills. The candidate should be a confident communicator, tech-savvy, and adaptable to a dynamic, client-focused environment.

Must-Haves:

• Visa Status: Must hold a valid Husband Visa (mandatory).
• Languages: Fluency in English and Hindi (spoken and written).
• Education: Bachelor’s degree in Digital Marketing, Marketing, Communication, or related field.
• Experience: Minimum 1 year in digital marketing and/or customer support roles.
• Skills: Social media management (Instagram, Facebook, WhatsApp Business), content planning, basic copywriting, client interaction, lead follow-up, multitasking, and time management.
• Tools: Basic familiarity with Canva, Meta Business Suite, Google Workspace, etc.

Soft Skills:

• Positive attitude and willingness to learn.
• Strong interpersonal and problem-solving skills.
• Professionalism and attention to detail.
• Ability to work independently and as part of a team.
• Confidence in client conversations and digital tasks.

Nice to Have (Optional):

• Basic knowledge of backend support or CRM systems.
• Experience in service-based or startup environments.
• Familiarity with analytics or reporting tools.

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Company: FIRST SOLUTION INFORMATION TECHNOLOGY EST.

Fast Solution, based in Dubai, UAE, offers business setup, documentation, and client support services tailored to the UAE market. We focus on efficiency, professionalism, and customer satisfaction, fostering a collaborative, innovative, and customer-centric work environment. Join us to contribute to a growing organization where your ideas matter.