Handover Coordinator

• Contact the clients and try to take appointments to hand over their units.
• Handle all complaints and client queries received through walk-in, fax, letters, and e-mails, resolving their issues within specified timelines.
• Liaise as the client interface and main contact point throughout the physical property handover to deliver a positive client experience.
• Help the client through the property handover process once the handover legal and financial formalities are completed.
• Manage appointments with clients for viewing/snagging and assist with any DLP warranty service requests or issues.
• Follow up with the QA team for snag rectification and update the client and system.
• Coordinate with other departments to ensure client requirements are met and company obligations are delivered.
• Create the documents, invoices, and all the paperwork regarding the handover process.
• Validate FF&E and OS&E and obtain customer sign-off.
• Responsible for any notifications or comments concerning the clients related to the site during and after the finishing process.
• Inspect ready units along with the client during home orientation in the final stages of handover and ensure that detailed snagging is carried out and follow up with the consultants to ensure the work is completed.
• Update clients on the facilities/amenities/retail outlets available in their community.
• Hand over keys, manuals, and other relevant documents to clients after verification of the necessary documents.
  

Policies, Systems, Processes & Procedures:

• Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
• Demonstrate compliance with the organization’s values and ethics at all times to support the establishment of a value-driven culture within the organization.
  

Continuous Improvement:

• Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes, and practices considering global standards, productivity improvement, and cost reduction.
  

Reporting:

• Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies, and quality standards.

Leadership and Communication

• Strong communication skills to ensure that the new executive is fully informed and prepared to take on their new responsibilities.
• Ability to provide clear, concise, and thorough documentation of ongoing projects, team dynamics, and strategic priorities.

Organization and Planning

• Ability to create a comprehensive plan for the handover process, ensuring that all necessary information is transferred effectively.
• Keeping track of all tasks, deadlines, and stakeholders involved in the transition to avoid missing key details.

Strategic Thinking

• Ensuring the incoming executive understands the broader strategic goals of the organization and how they can align their approach accordingly.
• Providing insights into the organization’s vision, mission, and long-term objectives to help the new executive step into their role smoothly.

Documentation and Knowledge Transfer

• Preparing thorough documentation for the incoming executive, including ongoing projects, financials, strategies, and key performance metrics.
• Facilitating the transfer of both tacit (e.g., personal insights or understanding of team culture) and explicit knowledge (e.g., systems, processes, and reports).

Relationship Management

• Ensuring that key relationships—internal and external stakeholders, clients, partners, and teams—are properly introduced to the incoming executive.
• Helping the new executive build rapport and trust with team members and stakeholders during the transition.