Lead Hostess

Four Seasons Hotel; Abu Dhabi; On-site; AED 30,000 - 45,000; Full time

Job summary

A leading hotel in Abu Dhabi is seeking a Lead Hostess to be the first and last point of contact for guests. This role involves training staff, managing guest seating, and ensuring high service standards. The ideal candidate will have experience in luxury hospitality and a positive, professional demeanor.

Qualifications

• 2 to 3 years of previous experience as a Lead Hostess in a luxury bar.
• Experience in similar roles within luxury hotels is an advantage.

Responsibilities

• Lead and train Hostesses to perform their tasks smoothly.
• Seat guests promptly and maintain a station chart.
• Anticipate guest needs and respond to inquiries.

Skills

Communication

Teamwork

Customer Service

Education

College education

Job description

About the role
The Saikind Lead Hostess is the first and last point of contact with the guest upon entering/exiting the restaurant. She is the first and last impression the guest will have of the outlet and is an integral part of guest satisfaction.

What you will do

1. Lead and train Hostesses to perform their tasks smoothly and properly.
2. Seat guests promptly at a table pre-set for the number in the party and according to guest preference.
3. Set up the host/hostess stand, review guest reservation book, make recommendations for room setup, maintain a station chart and cover count, and recognize the maximum workload capacity of each server to meet Four Seasons Service standards.
4. Answer telephones according to Four Seasons standards, take guest reservations, or provide information regarding the restaurant or other hotel services.
5. Anticipate guest needs, respond to inquiries or problems, recognize regular guests by name, and use their names consistently.
6. Inspect and maintain daily menus to ensure quality, condition, and appearance; develop a comprehensive knowledge of all menu items and specials.
7. Work harmoniously and professionally with co-workers and supervisors.
8. Communicate with guests and employees using a positive and clear voice. Listen to understand requests, respond appropriately, and provide accurate information.
9. Perform other tasks or projects as assigned by the F&B Outlet Manager, Director of Beverage, Assistant Director of F&B, or Hotel Manager.

What you bring

• 2 to 3 years of previous experience as a Lead Hostess in a luxury bar.
• College education or equivalent experience.
• Experience in similar roles within luxury hotels is an advantage.
• Knowledge of food & beverage service, cost control, labor management, maintenance, merchandising, and accounting.
• Ability to operate computer systems related to food & beverage service.
• Proficiency in English (reading, writing, speaking).
• Understanding of division operations, Four Seasons standards, policies, and procedures, generally learned on the job.
• Positive attitude with a team-oriented approach.
• Ability to proactively anticipate and prioritize guest needs.
• Energetic and professional demeanor.