Accounts Receivable Supervisor

Accor; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company where hospitality is a work of heart! This role offers a unique opportunity to thrive in a dynamic environment, focusing on financial reconciliation and guest account management. As part of a dedicated team, you'll ensure compliance with hotel policies while delivering exceptional service. With a commitment to diversity and inclusion, this position is perfect for those looking to grow in their careers within the hospitality sector. Enjoy a supportive workplace that values your contributions and fosters personal development.

Qualifications

• Bachelor's degree required.
• Previous experience in a 5-star hotel in the UAE.

Responsibilities

• Reconcile city ledger and advance deposits balances daily.
• Process all city ledger transactions and transfers daily.
• Handle customer enquiries promptly.

Skills

Reconciliation

Accounting

Customer Service

Attention to Detail

Education

Bachelor Degree

Job description

Company Description

Join us at Accor, where life pulses with passion!

As a pioneering in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions, and to pursue career opportunities in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable, and impactful experiences for your customers, for your colleagues, and for the planet.

Hospitality is a work of heart,
Join us and become a Heartist.

Job Description

KEY RESPONSIBILITIES:

1. Reconciliation and matching of supporting dockets/documents to all checked out guest ledger balances and Point of Sale charge-back to City Ledger
2. Maintenance of all City Ledger Accounts including billing, posting of receipts
3. Maintenance of Advance Deposits postings and reconciliation
4. Reconciliation of all Debtors/City Ledger and Advance Deposits subsidiary ledger to General Ledger Account on a weekly and monthly basis
5. Awareness and compliance with all hotel policies, procedures, and relevant legislations
6. Report any hazards, risks, accidents as required
7. Abide by and stay informed of all relevant Occupational, Health & Safety legislation
8. Follow all directions issued by any level of Senior Management

KEY TASKS

1. Process all city ledger transactions and transfers daily
2. Ensure that all supportive charge-back authority and travel vouchers are matched and complete to city ledger charges
3. Dispatch all processed City Ledger charges to customer’s Accounts Payable daily and file all supporting documents
4. Reconcile city ledger and advance deposits balances daily
5. Process and balance all advance deposits and city ledger payments recorded by the General Cashier daily
6. Match payments against invoices/folios, including deductions, and follow up on discrepancies
7. Handle customer enquiries promptly and file all correspondence
8. Post all Advance Deposits daily, acknowledge receipt, and communicate with Reservations and Front Office
9. Advise Financial Controller and Assistant Financial Controller on unverified documents for each charge-back
10. Ensure adjustments are documented and approved appropriately
11. Generate monthly statements for outstanding debtors
12. Run weekly aged trial balance for Credit Manager and Financial Controller
13. Maintain in-house City Ledger accounts daily and monthly
14. Attend monthly credit meetings

Qualifications

Bachelor Degree

Previous experience in a 5-star hotel in the UAE

Additional Information

Diversity & Inclusion at Accor means welcoming everyone and respecting differences by prioritizing qualities and skills in employment and development opportunities. Our goal is to offer meaningful employment, a warm and welcoming culture, excellent working conditions, and to promote the development of all people, including those with disabilities.

When applying, please let us know of any specific needs so we can accommodate them.