Assistant Executive - Collections and Payment Support- Dubai Holding Real Estate

Dubai Holding; Dubai; On-site; AED 50,000 - 90,000; Full time

Job summary

Ein innovatives Unternehmen im Immobiliensektor sucht einen engagierten Mitarbeiter zur Unterstützung bei zahlungsbezogenen Anfragen. In dieser Rolle werden Sie die Verantwortung für die Bearbeitung von Kundenanfragen, die Lösung von Zahlungsproblemen und die Zusammenarbeit mit internen Teams übernehmen. Sie sollten über fundierte Kenntnisse in den Zahlungspraktiken der Immobilienbranche sowie starke analytische Fähigkeiten verfügen. Diese Position bietet Ihnen die Möglichkeit, in einem dynamischen Team zu arbeiten und zur Verbesserung der Kundenzufriedenheit beizutragen. Wenn Sie eine Leidenschaft für Kundenservice und ein Auge fürs Detail haben, könnte dies die perfekte Gelegenheit für Sie sein.

Benefits

Wettbewerbsfähige Vergütung

Karriereentwicklungsmöglichkeiten

Kollaboratives Arbeitsumfeld

Qualifications

• 2-3 Jahre Erfahrung in einer ähnlichen Rolle, vorzugsweise in der Immobilienbranche.
• In-depth Kenntnisse der Zahlungspraktiken in der Immobilienbranche.

Responsibilities

• Bearbeitung von zahlungsbezogenen Anfragen von Kunden über verschiedene Kanäle.
• Verantwortlich für die Abstimmung von Zahlungsunterlagen mit dem Finanzteam.

Skills

Kundenorientierung

Analytische Fähigkeiten

Detailorientierung

MS Excel

Kommunikationsfähigkeiten

Teamarbeit

Zeitmanagement

Education

High School Diploma

Bachelor in Finance/Accounting

Tools

MS Office Suite

Relevante Buchhaltungssoftware

Job description

About Dubai Holding Real Estate:

Dubai Holding’s real estate business has developed strategic destinations and communities that offer unique and attractive lifestyle opportunities to meet the evolving needs of Dubai’s residents and visitors alike. As a master developer, we invest in sustainable infrastructure, accessibility, community amenities and family-focused facilities including community centers, mosques, schools, supermarkets and landscaping.

Our integrated real estate offering also includes a robust land sales portfolio, project management for large-scale projects, as well as top-notch facilities management services.

Job Purpose:

The job holder will support with payment-related inquiries, ensuring accurate and timely responses to clients and internal stakeholders.

Key Accountabilities:

• Respond to payment-related inquiries from clients, both external and internal, through various channels (email, phone, chat, etc.) fostering a positive and informative experience while maintaining high levels of customer satisfaction.
• Track payment discrepancies or issues, liaising with relevant departments to ensure accurate resolution.
• Provide clear and concise explanations of payment processes, policies, and procedures to clients and colleagues to facilitate efficient decision-making.
• Responsible to reconcile payment records by collaborating with Finance and Accounting teams to ensure accurate financial reporting and data integrity.
• Maintain a thorough understanding of the company's products, services, and pricing to effectively address payment-related questions.
• Escalate complex payment issues to senior management when necessary, ensuring timely and appropriate resolution.
• Document and update payment-related interactions CRM system ensuring accurate and organized records and efficient retrieval of information.
• Identify opportunities to enhance the payment enquiry process, suggesting improvements to streamline workflows and enhance customer satisfaction.
• Stay updated with industry trends and best practices in payment processing and customer service..
• Responsible for the preparation of Master Community Service Charge Waivers, and process comfort letters or Sales Purchase Agreement (SPA) waivers in line with the approved process and DOA if applicable.
• Liaise with legal team on matters concerning on Loss Prevention Fund (LPF) cases, final settlement cases and buyouts.
• Stay up-to-date on industry regulations and best practices related to payments and customer care to ensure compliance with regulations and the provision of quality service to customers.

Qualifications, Experiences, Skills:

• High school diploma or equivalent qualification; Bachelor’s degree in Finance/ Accounting- preferred.
• In-depth knowledge of real estate industry payment practices and procedures.
• 2-3 years’ experience in similar role; real estate experience preferred
• Proficiency in MS Office suite, particularly MS Excel; relevant accounting software or systems (preferred)
• Excellent verbal and written communication skills.
• Customer Centric approach
• Detail-oriented and Team player
• Excellent time management skills
• Relationship building
• Be able to handle multiple tasks and meet deadlines.
• Ability to prioritize collections efforts based on the urgency of outstanding payments.
• Strong analytical and problem-solving abilities, capable of addressing intricate payment-related issues

About the Benefits:

At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.