Customer Care Centre Representative, Dubai

Siemens Healthineers; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

Join a leading healthcare technology company as a Customer Care Centre Representative in Dubai. You'll be the first point of contact for customers, coordinating service requests and ensuring satisfaction. Ideal candidates are self-motivated, possess strong communication skills, and have a background in biomedical or electrical engineering. This role offers flexibility with 24/7 shifts and requires proficiency in both Arabic and English.

Qualifications

• Biomedical Engineer or related field preferred.
• Proficiency in Arabic and English is a must.
• Flexibility to work 24/7 shifts.

Responsibilities

• Serve as the first point of contact for customers.
• Coordinate field service activities and resources.
• Create and monitor notifications based on customer requests.

Skills

Organizational Skills

Interpersonal Skills

Communication Skills

Self-motivated

Strategic Thinking

Education

Biomedical Engineering

Electrical Engineering

Clinical Engineering

Tools

Microsoft Office

SAP MM

SAP SD

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of Customer Care Centre Representative to join our team based in Dubai, United Arab Emirates.

Your role:

• Serve as the first point of contact for Siemens Healthineers customers.
• Call handling, by receiving Customer requests for corrective maintenance, preventive maintenance, Application trainings, etc.
• Coordinate with the customers to schedule field service activities and resources to ensure customer expectations and commitments are met.
• You will create as well as monitor different type of notifications based on customer requests and assign the CSE’s and CES’s for the requested Jobs in the mentioned regions.
• Coordinate the dispatch activities of the CSE’s for onsite visits, preventive maintenance visits, and CES’s visits.
• Provide support, information, prioritization, and coordination of assignments for CSEs of all services and CES dispatches.
• Ensure all service requests and dispatches are well detailed, coordinated, prioritized and organized for review & follow-up actions.
  
  

Your qualifications and experience:

• You are a Biomedical Engineer (preferred), or you studied Electrical Engineering/ Clinical Engineering or related courses of study.
• Excellent organizational, interpersonal, and communication skills
• Knowledgeable in Microsoft Office products
• Knowledge in SAP MM and SD modules is an advantage.
• Proficiency in Arabic and English is a must.
• Flexibility to work in 24/7 shifts including weekends in rotational basic
  
  

Your attributes and skills:

• Self-motivated and driven to achieve business success.
• Proven track record of meeting and exceeding sales targets.
• Knowledge and experience in tender processes.
• Expertise in MR product portfolios and clinical marketing within a B2B healthcare environment.
• Ability to think strategically, take initiative, and drive innovation.
• Willingness to travel extensively within the MEA region.
  
  

To find out more about the specific business, have a look atProducts & Services - Siemens Healthineers (siemens-healthineers.com)

Who we are:

We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at Careers (siemens-healthineers.com)

As an equal opportunity employer, we welcome applications from individuals with disabilities.

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To all recruitment agencies:

Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.