Workshop Supervisor

Ali & Sons; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading automotive company in the UAE is seeking a Workshop Supervisor to lead service operations and ensure high-quality customer experiences. This role involves managing a team of technicians, maintaining operational standards, and enhancing customer satisfaction. Candidates should have at least 5 years of supervisory experience in the automotive industry, a technical diploma, and proficiency in English.

Qualifications

• Minimum 5 years of supervisory experience in the automotive industry.
• Fluency in English is essential; Arabic is an advantage.
• Basic mechanical knowledge and vehicle handover standards.

Responsibilities

• Manage workshop operations and ensure high-quality service delivery.
• Lead and develop a team of technicians to meet performance goals.
• Monitor Customer Satisfaction Index and resolve customer issues.

Skills

Leadership

Customer Service

Team Development

Communication

Education

High School Diploma or Equivalent

Technical Diploma in Automotive Service

Tools

MS Office

Service Management Software

Job description

Drive Operational Excellence Join Us as a Workshop Supervisor!

Are you an experienced automotive professional with a passion for leadership and customer satisfaction? We are seeking a Workshop Supervisor who can ensure the efficient and high-quality execution of service operations, while leading a team of technicians and service staff to deliver outstanding customer experiences. This position plays a vital role in upholding manufacturer standards, optimizing workshop efficiency, and maintaining safety and documentation standards.

I. Purpose

To supervise and coordinate workshop operations, ensuring exceptional service delivery, optimal technician productivity, and adherence to manufacturer standards, while maintaining customer satisfaction and a safe working environment.

II. Job Responsibilities/Accountabilities Workshop Operations & Quality Control

Manage and control the distribution of work to technicians to maximize workshop efficiency.

Ensure all repair documentation is accurately completed in compliance with company and manufacturer requirements.

Maintain high standards in general workshop appearance and safety.

Team Supervision & Development

Lead, motivate, coach, and support a team of technicians and service personnel to meet daily and long-term performance goals.

Identify training needs and coordinate upskilling for the team in line with the latest service techniques and technologies.

Evaluate team performance and submit regular reports to the After Sales Services Manager.

Customer Service & Satisfaction

Monitor and improve Customer Satisfaction Index (CSI) scores to exceed manufacturer national averages.

Address field complaints and resolve customer issues efficiently to maintain service excellence.

Coordination & Communication

Liaise with the Parts Department to ensure timely availability of required parts.

Coordinate tool procurement with the Procurement & Stores Department for new vehicle servicing.

Assist in the preparation of service activity reports for management.

Warranty Compliance & Documentation

Ensure strict adherence to manufacturer warranty and franchise service standards.

Maintain accurate time control records with assistance from the Time Controller.

Deliver vehicles in clean condition (interior and exterior) with basic mechanical checks completed (e.g., fluid levels).

III. Position Qualifications Description

Minimum 5 years of supervisory experience in the automotive industry.

Basic mechanical knowledge and vehicle handover standards.

Strong ability to lead a service team in a fast-paced environment.

Education

High School Diploma or Equivalent Required.

Certification(s)/Training(s)

Technical Diploma or equivalent certifications in automotive service or related field (required).

Languages

Fluency in English (spoken and written) is essential.

Arabic language proficiency is an advantage.

Computer Skills

Proficiency in basic computer applications (MS Office, service reporting tools).

Equipment Knowledge

Skilled in using workshop communication systems (telephone and service management software).

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [e-mail]