Manager Network @ Etihad Engineering

Cyber Crime; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Network Infrastructure Manager to oversee the EYE network services. This role involves managing LAN, WAN, voice, and data operations to ensure optimal performance and service quality. You'll collaborate with various stakeholders, maintain compliance with IT policies, and lead continuous improvement initiatives. With a focus on proactive management and problem resolution, this position offers an opportunity to make a significant impact in a dynamic environment. If you have a passion for technology and a drive for excellence, this could be the perfect fit for you.

Qualifications

• 7-10+ years of experience in network infrastructure support.
• Strong understanding of network protocols and architectures.
• Ability to implement and troubleshoot network devices.

Responsibilities

• Manage network infrastructure and ensure service continuity.
• Collaborate with stakeholders to report on service quality.
• Monitor and resolve network issues to maintain performance.

Skills

Network Infrastructure Management

Cisco Switches and Routers

ITIL Processes

Communication Skills

Performance Monitoring

Troubleshooting

Education

Bachelor's Degree in Computer Science or Related Field

CISSP Certification

CCNA Certification

CCNP Certification

Tools

ITSM Tools

Job description

Responsible for managing the EYE network infrastructure and services, including LAN, WAN, campus, voice, video, Wi-Fi, and Internet. This includes configuration management, availability, performance, capacity, provisioning, de-provisioning, upgrades, maintenance, support, consumption, change, asset, compliance, integration, incident resolution, documentation, and reporting on all KPIs, SLAs, and OLAs.

Accountabilities

• Ensure that the infrastructure technology lifecycle aligns with organizational and service provider changes. Maintain a deep operational understanding of current and emerging technologies. Ensure operability and interoperability within Service Management and IT Operations based on infrastructure changes.
• Maintain and improve service quality to meet or exceed service levels through continuous performance reviews.
• Manage SLAs, KPIs, and OLAs with customers and external providers. Oversee service provider performance, assessing quality and value.
• Ensure adherence to IT policies, procedures, and industry standards within IT Operations.
• Validate and align consumption with contracted and approved levels.
• Collaborate with business and Digital Technology stakeholders to manage and report on services.
• Monitor and ensure suppliers meet obligations; address poor performance through performance monitoring and corrective actions.
• Investigate network and communication issues, diagnose problems, and resolve according to standards and procedures.
• Ensure network services meet or exceed requirements, maintaining customer satisfaction.
• Carry out tasks and procedures efficiently to meet service or operational agreements, and record service level data for KPI measurement.
• Assist in network problem investigations, propose improvements, and participate in system performance reviews and system upgrades.
• Review records to ensure issues are managed per standards, escalate as needed, and respond promptly to escalations.
• Proactively identify and address IT Operations risks, issues, and dependencies.
• Manage relationships with stakeholders, address service challenges, and drive continuous improvement.
• Assist in capacity planning, utilization monitoring, and system change management, including participation in CAB meetings.
• Prepare budgets, monitor expenditures, and ensure cost tracking.
• Proactively manage network infrastructure to prevent problems and ensure service continuity and resilience.
• Manage voice and data network operations to ensure service integrity and performance.
• Design networks for resilience, regularly test plans, and ensure network services meet SLAs.
• Lead continuous service improvements for networks, voice systems, and third-party infrastructure.
• Provide timely and accurate reports, documentation, and dashboards to senior management and the business.

Education & Experience

• 7-10+ years of experience in network infrastructure support and management.
• Experience with Cisco switches and routers preferred.
• CISSP, CCNA, or CCNP certifications are advantageous.
• Strong understanding of computer network infrastructure and protocols.
• Ability to implement, manage, and troubleshoot network devices.
• Quick learner with good documentation and internet research skills.
• Excellent communication skills to interact with technical and non-technical stakeholders.
• Proven knowledge of networking technologies, architectures, and ITSM tools, with a good grasp of ITIL processes.