Housekeeping Order Taker

Rotana Hotel; Dubai; On-site; AED 30,000 - 40,000; Full time

Job summary

A leading hotel in Dubai is seeking passionate Housekeeping professionals who excel in delivering extraordinary customer service. Candidates should have a diploma in hospitality, strong interpersonal skills, and the ability to work in a fast-paced, multicultural environment. Responsibilities include managing keys, handling Lost & Found, and maintaining office cleanliness. Join a dynamic team and contribute to an exceptional guest experience.

Qualifications

• Prior experience in a similar role preferred.
• Good command of written and verbal English.

Responsibilities

• Safeguarding and collecting keys and papers within the Housekeeping Office.
• Handling Lost & Found issues and maintaining cleanliness of the Housekeeping Office.
• Updating housekeeping files and reports.

Skills

Customer Focus

Adaptability

Teamwork

Education

Diploma in Hospitality

Tools

Opera

Job description

Bachelor of Hotel Management (Hotel Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

We are seeking passionate and dynamic guest-focused Housekeeping professionals who pride themselves on delivering extraordinary customer service and providing creative solutions to our guests.

Responsibilities include:

1. Safeguarding, recording, and collecting all keys and papers within the Housekeeping Office.
2. Sorting all daily activity reports in the Housekeeping Office.
3. Answering phone calls promptly, following proper etiquette, and ensuring messages are disseminated and followed up.
4. Handling Lost & Found issues, including receiving, recording, storage, claiming, and clearing.
5. Updating and maintaining all housekeeping files.
6. Updating and printing the room discrepancy report from the Opera system and submitting copies to Accounts and Front Office.
7. Arranging babysitting services for guests and preparing attendance sheets for payroll.
8. Maintaining cleanliness and tidiness of the Housekeeping Office.
9. Clearing outdated reports monthly as per hotel standards.

Desired Candidate Profile

Education, Qualifications & Experiences: A diploma or vocational training in hospitality and prior experience in a similar role are preferred. Good command of written and verbal English, along with strong interpersonal skills, is essential. Computer literacy and experience with Opera are advantageous.

Knowledge & Competencies: The ideal candidate is friendly, courteous, culturally sensitive, detail-oriented, and able to work well under pressure in a fast-paced, multicultural environment. Key competencies include:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork

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