Customer Service Representative/ Call Center Representative- Emiratisation

Transguard Workforce Solutions; United Arab Emirates; On-site; AED 40,000 - 60,000; Full time

Job summary

A leading HR solutions provider in the UAE is seeking a Customer Service Representative to join their Dubai office. This role focuses on delivering exceptional customer support through various channels, ensuring satisfaction and effective communication with clients and internal teams. Ideal candidates are UAE nationals with strong interpersonal skills and a commitment to customer satisfaction.

Qualifications

• UAE National Family Book required.
• Proficiency in computer systems, ideally SAP.

Responsibilities

• Handle all customer contacts professionally.
• Manage customer complaints effectively.
• Maintain accurate Customer Master Data in SAP.

Skills

Telephone Etiquette

Interpersonal Skills

Negotiation Skills

Customer Satisfaction

Team-oriented

Self-motivated

Education

Bachelor's Degree

Tools

SAP

Job description

Transguard Workforce Solutions - Customer Service Representative (Emiratisation)

Transguard Workforce Solutions is the UAE's leading provider of innovative HR solutions, with a decade of regional experience and extensive market knowledge, offering fully integrated HR services.

We are currently recruiting for a Customer Service Representative - Emiratisation for our client, based in their Dubai Office.

Job Location: Dubai Investments Park

Purpose

The Customer Service Representative plays a key role in delivering exceptional customer support, ensuring satisfaction through professional and efficient interactions.

Responsibilities

1. Handle all customer contacts (inbound and outbound emails, faxes, chats, calls) professionally, addressing queries related to products, applications, pricing, stock availability, delivery status, and coordinating with field personnel.
2. Manage customer complaints effectively, providing First Contact Resolution whenever possible, and follow up on open issues to ensure customer satisfaction.
3. Maintain accurate and complete Customer Master Data in the SAP system, including new accounts, project locations, and contact details.
4. Encourage the use of multiple sales channels to enhance customer engagement and support multi-channel system integration.
5. Support field personnel by providing timely and detailed communication, gathering sales leads, and arranging customer visits.
6. Act as a central point of contact, liaising with technical sales, key account managers, technical support, after-market service, credit, logistics, and product management to deliver quality customer service.
7. Perform additional tasks as assigned by management, including administrative duties, sales support, and productivity improvements.

Skills and Qualifications

• UAE National Family Book
• Bachelor's Degree
• Proficiency in computer systems, ideally SAP
• Excellent telephone etiquette
• Exceptional interpersonal and negotiation skills
• Strong commitment to customer satisfaction
• Team-oriented with a customer-focused approach
• Self-motivated, energetic, outgoing, and eager to develop new skills